My new build is gas hot water and I've been backwards and forwards with Mercury over my Low User Plan rate. The bill says $0.3227/kWh but their website says $0.2672/kWh for my address. They tell me this is because I am on the uncontrolled plan and their website defaults to the controlled plan rate.
Additionally, Mercury say "As this is how your meter is configured we are unable to change your tariff.
To change the tariff (controlled hot water) of your meter, you will need to do a meter reprogram and this would include a cost of $135. But you would need your electrician to do all the internal wiring required first, at your own cost."
Was the build done correctly by the sparkie/meter company or should it have been done differently given my gas hot water scenario?