Weirdness - free TV

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Lizard1977

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#224200 7-Nov-2017 11:18

I just got a call from a courier to make arrangements to deliver a TV to my home address. The courier had my contact details completely correct - name, address, cellphone number. The only problem is, I'm not expecting a TV. The courier mentioned it was sent by Trustpower, presumably because I had signed up (I haven't). So I rang Trustpower to find out what's going on, and they don't know either. They're going to look into it - they do have a person with a similar name, but completely different address details - and get back to me, but it's very weird. How would they get my contact details in the first place to mix up with their customer? I've never been a Trustpower customer, nor have I signed up with them, so for them to get my contact details, especially my cellphone number, is the weirdest thing. And it's not like it's a slight transposition of data - there's nothing similar between our contact details, other than the name.

I've asked the courier to hold fire until I hear back from Trustpower - I wouldn't say no to a free TV! - but really don't want to deprive someone of their rightfully deserved TV, or have to deal with a grumpy company who wants their erroneously delivered TV back!

SaltyNZ

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#1896698 7-Nov-2017 11:23

I once got a letter - correctly addressed to me by name, at my address - from Tower Insurance demanding I pay the insurance premium for my Subaru Forrester. Except I had never been a Tower customer, and I had never owned a Forrester. So I ignored it. A couple of months later I got a second letter from them. So I rang them up and explained, and they apologised and told me it was sorted. Then I got a third letter a couple of months after that, taking you to debt collectors etc. etc. So I rang them again and said 'I tell you what, I'll pay the premium for the insurance if you send me the keys to the car.' Would've been a pretty sweet deal. Unfortunately for me, this time they actually *did* sort it out, and I missed out on a one year old Forrester for only $700.

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Lias

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#1896841 7-Nov-2017 14:18

IANAL, but there is law around this sort of thing.

If you received unsolicited goods that are addressed to you and not someone else, you must notify and allow the sender 10 working days to collect the goods. If they fail to do so you can keep the goods without payment.

http://www.comcom.govt.nz/fair-trading/fair-trading-act-fact-sheets/unsolicited-goods-and-services/

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Lizard1977

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#1896844 7-Nov-2017 14:23

Thanks for that.

We seemed to have solved the mystery of the unsolicited TV. Spoke to Trustpower's marketing team and they investigated. Turns out there was a mixup with Samsung (the TV supplier). I ordered something from the Samsung website on the weekend (a phone case) and it sounds like the labels got switched. Samsung are going to get it sorted.

Adding to the confusion, when I rang the courier back to update them on what I had found out, he said there wasn't actually a TV to deliver (???), so nothing to worry about.

Just hoping they didn't send my phone case to my namesake, and that it arrives soon.

SaltyNZ

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#1896847 7-Nov-2017 14:26

Lizard1977:

Thanks for that.

We seemed to have solved the mystery of the unsolicited TV. Spoke to Trustpower's marketing team and they investigated. Turns out there was a mixup with Samsung (the TV supplier). I ordered something from the Samsung website on the weekend (a phone case) and it sounds like the labels got switched. Samsung are going to get it sorted.

Adding to the confusion, when I rang the courier back to update them on what I had found out, he said there wasn't actually a TV to deliver (???), so nothing to worry about.

Just hoping they didn't send my phone case to my namesake, and that it arrives soon.

Tomorrow on GZ: 'I ordered a TV from Samsung and they sent me a smartphone case. What should I do?'

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Lizard1977

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#1896852 7-Nov-2017 14:28

Haha! Looking forward to that. Would be interesting to meet my namesake. There are very few people in the country who have the same last name as me, bound to be even fewer with the same first name...

frankv

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#1896908 7-Nov-2017 15:50

Lizard1977:

(a phone case) and it sounds like the labels got switched. Samsung are going to get it sorted.

Adding to the confusion, when I rang the courier back to update them on what I had found out, he said there wasn't actually a TV to deliver (???), so nothing to worry about.

Courier nek day: "Here's your phone case... you must have the biggest damn phone in the world!"

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pctek

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#1897715 8-Nov-2017 18:30

Couriers just deliver. As we all know, often without bothering even with the signature.

They certainly don't ring people to announce it first.

Sounds like a scam to me

DaveB

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#1897728 8-Nov-2017 19:09

pctek:

Couriers just deliver. As we all know, often without bothering even with the signature.

They certainly don't ring people to announce it first.

Sounds like a scam to me

My daughter works for a courier company. As she said, people are quick enough to call and abuse you when they believe things may have gone astray, but they are absolute lazy b's who cannot be bothered answering their phones when she is trying to get back to them. Worse still, many are too lazy to return a call if she leaves them a message that requires their further input.

I suspect that if courier companies had to ring before delivery expecting the phones to be answered, I would still be waiting for last years Christmas deliveries!