Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


659 posts

Ultimate Geek
+1 received by user: 11


Topic # 224361 14-Nov-2017 17:42
Send private message

ASB's FAQ talks about lost or misplaced phones. I want to know what happens when I decide to get rid of the phone or switch to another. Why do they let you cancel real cards easily, but force you to phone them to cancel a virtual card?


Create new topic
32 posts

Geek
+1 received by user: 34

Trusted
ASB

  Reply # 1901147 15-Nov-2017 10:57
One person supports this post
Send private message

Hi there, we checked with our team and can clarify this for you. When you dispose of, or switch phones, you will need to deregister your ASB Mobile app which will automatically de-register ASB Virtual, so there is no need to call to cancel.  

 

Then when you get your new phone and install the ASB mobile app, you'll be able to see “Add ASB Virtual” on Card Control screen.

 

Currently the ability for customers to be able to delete ASB Virtual (without deregistering their mobile app) is not available.

 

Hope that helps!

 

^SM





Social Media team, ASB Bank Ltd www.asb.co.nz/social



659 posts

Ultimate Geek
+1 received by user: 11


  Reply # 1901156 15-Nov-2017 11:10
Send private message

ASBBank:

 

Hi there, we checked with our team and can clarify this for you. When you dispose of, or switch phones, you will need to deregister your ASB Mobile app which will automatically de-register ASB Virtual, so there is no need to call to cancel.  

 

Then when you get your new phone and install the ASB mobile app, you'll be able to see “Add ASB Virtual” on Card Control screen.

 

Currently the ability for customers to be able to delete ASB Virtual (without deregistering their mobile app) is not available.

 

Hope that helps!

 

^SM

 

 

Thank you!


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.