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Topic # 22553 31-May-2008 17:51
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Have a look here!

In the NZ Herald it clearly states 20% off Sony excludes Sony Viaos but on their website the discount is applied.

Does this mean if we order one on the website they will have to sell it at that discounted price?

Boy, $700 off is a great deal!  Sony itself never has any sales.

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  Reply # 134751 1-Jun-2008 14:36
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???? Why would you get it on top? It clearly states
Price shown includes discounts, associated offers and GST.

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  Reply # 134752 1-Jun-2008 14:42
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I think he is referring to the fact that the normal retail is $3499. And despite them have an excluding clause in their advert, they have included them anyway.



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  Reply # 134890 2-Jun-2008 11:46
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rscole86: I think he is referring to the fact that the normal retail is $3499. And despite them have an excluding clause in their advert, they have included them anyway.


Exactly, that was what I meant. 

I see the banner is up on the website now too and the "exclusion" notes don't include Vaios.   Confusing stuff.

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  Reply # 134894 2-Jun-2008 11:52
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On the TV ad last night it was promoted as a "Sony Brand Sale" and no exclusion of Vaio that I heard or saw so maybe they've changed their mind but it was too late for print?



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  Reply # 134963 2-Jun-2008 16:13
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scottjpalmer: On the TV ad last night it was promoted as a "Sony Brand Sale" and no exclusion of Vaio that I heard or saw so maybe they've changed their mind but it was too late for print?


I went into the shop today to confirm and they said it was a mistake - the online shop often stuffs up apparently. 

Sony is like Apple.  Their notebooks are never discounted so when I saw the 20% off online I was shocked.

Noel Leeming is happy to do the 20% deal since it is their mistake and they must sell it for the discounted price.  Good times.

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  Reply # 134983 2-Jun-2008 17:10
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They don't have to sell it at that price, it is their call. Mistakes happen quite often and you will occasionally see signs at the counter correcting such mistakes in mailers etc.

At the end of the day Noel Leeming doesn't have to sell a product if they choose not to, it's not like you can go in and demand that an item be sold to you at a set price.

The best chance to get this type of discount would be to order it online and hope that whoever fills these orders doesn't notice the mistake and dispatches the goods.

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  Reply # 134985 2-Jun-2008 17:16
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Marmel, that is correct as long as they do have apology notices up and in prominent areas. Ie the apology was not next to the A/V cables when it was meant to be on the laptops.

If they do not have an apology, then yes they will need to sell it at the price. Otherwise they are in breach of the FTA, they have advertised a special, yes be accident in this case, which has enticed customers instore, only to find out they do not have any.



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  Reply # 134990 2-Jun-2008 17:33
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rscole86: Marmel, that is correct as long as they do have apology notices up and in prominent areas. Ie the apology was not next to the A/V cables when it was meant to be on the laptops.

If they do not have an apology, then yes they will need to sell it at the price. Otherwise they are in breach of the FTA, they have advertised a special, yes be accident in this case, which has enticed customers instore, only to find out they do not have any.


No notices at all in-store. They didn't even realise it. The funny thing is that on the website the sale banner only appeared on Sunday, a day after their advertisement in the NZ Herald.

If they had put up notices in-store and online, then customers wouldn't have the right to the discount. Since they did not all this long weekend, looks like it is all on for those wanting a great deal on a Sony!

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  Reply # 135045 2-Jun-2008 21:36
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rscole86: Marmel, that is correct as long as they do have apology notices up and in prominent areas. Ie the apology was not next to the A/V cables when it was meant to be on the laptops.

If they do not have an apology, then yes they will need to sell it at the price. Otherwise they are in breach of the FTA, they have advertised a special, yes be accident in this case, which has enticed customers instore, only to find out they do not have any.


That's not really what the FTA does for the consumer. The FTA would only really come to play when a business deliberately misleads a consumer, not an accidental ommission which appears to be the case here.

Remember Noel Leeming is a business and can choose who to sell products to. They would be quite within their rights to refuse to sell any person a product and do not have to give a reason why. (Unless this was based on race/religion/age etc).

When I worked at Bond & Bond this happened quite a bit. Occasionally someone would come in insisting we honour what was in a mailer but we would simply apologise for the error and advise them the product would not be sold at that price - end of story.

Depending on the product smetimes a business will honour a mistake like this one but with the small margins in laptops it would be very unlikely. This can vary from area to area as well, depends who the area manager is and what sought of mood he/she is in.

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