Recently decided to pull the trigger on an upgrade of my aging Apple Watch and as the Series 3 is not available in NZ in Stainless Steel (due to it being Cellular-only) I decided to search for a retailer that would have the Series 2 in their old stock and available for immediate purchase.
Found one on the Noel Leeming website - no notes about it being low stock or special order - and it was heavily discounted. Great stuff!
Ordered on Click & Collect and duly waited the prerequisite 1-2 working days for it to arrive in store for me to pick up.
After several days, no notice or info was forthcoming, so I decided to use the contact form on their site (at which point a chat "bot" asked if I wanted to talk about my query).
I proceeded to politely ask if there's an ETA on my order...a long wait (and a prompt from the site that I might want to type something further as it appeared I was inactive) later and my ? was answered with "I'm looking into it".
After 10 minutes of basically silence, I asked for a progress update and got told this: "the item you ordered is on prevent order which means it's unlikely we'll be getting the order in any time soon".
So...not only was the chat bot not a bot, but the lack of timeliness and the responses given were apalling.
And the chat took 20 minutes fro start to finish, with just 3 responses from the "bot". I think if it had been a real bot, it likely would have been quicker.
Needless to say, I got a refund and went to PB Tech (paid slightly more but still discounted and I got what I wanted within half an hour).
Noel Leeming online BAD, PB Tech GOOD.