Courier woes - what to do?

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redeye52

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#225941 12-Dec-2017 11:38

Had a parcel coming in from Singapore (Geekbuying) and was 'delivered' yesterday.

Suspect it was dropped off to my neighbour as signed for by a J Seaver and neighbours name is Jake or James (can't remember). Went around and asked them and no surprise they said they didn't have it - low key I think they deal drugs on the side so not the most trustworthy neighbours anyway lol..

Looks like I won't be getting my parcel but it is not cheap cables and such so I'm wondering who I should contact to chase this up. The tracking details don't show which carrier took over delivery once it arrived in NZ so... NZPost? I opened their contact form and it asks for the senders details which I don't have cause idk what GB's warehouse address is without seeing the parcel.

what a joke really - I had another parcel delivered at around the same time that one was 'delivered'. He threw my parcel over the fence and into a puddle, but thought he'd deliver another package with the same name and address next door? -___- muppets

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#1917292 12-Dec-2017 11:41

I would go back to geekbuying and say not delivered and request a refund.

The signature clearly shows it wasn't you who signed for it.

Mike

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#1917313 12-Dec-2017 12:06

And if that doesn't work start a charge back on your credit card, as you never received the goods you paid for.

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Rickles

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#1917326 12-Dec-2017 12:27

1: Immediately tell seller that goods undelivered ... give them delivery information that you have but don't get into speculating what you think may have happened, that is for them to track and trace.

Next move is dependent on seller's response to you.

2: Notify your credit card bank that goods have not been delivered ... they enter information on workstations for "the record", and you get an action/ticket number for reference should you invoke charge back later. Also, some credit cards carry online purchase insurance ... so notify whomever is appriopriate there too.

3: If purchased through eBay or similar site, check what their non-delivery procedures are.

Rickles

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#1917329 12-Dec-2017 12:32

PS Would not hurt to call Courier and gently explain that your Track and Trace Number is NOT in your hands and it is NOT your acceptance signature and you DID NOT agree for someone else to take delivery and/or sign ... that way they know you have complained and may expect the seller to contact them

Again, stay calm, don't insult or be rude (this time <s>), or express what you think may have happened ... stick to verifiable facts!

redeye52

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#1917384 12-Dec-2017 12:58

Alright - thanks guys.

I have fortunately never had to do a chargeback before so good to have some info going in. Have emailed Geekbuying - their live chat is off at the moment and see where that leads me first. I'll contact the courier just in case as per your advice.

Dial111

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#1917391 12-Dec-2017 13:07

Call the courier company tell them your parcel was delivered to the wrong address and get the courier to collect it and deliver to correct address. You may not get the parcel but you put the onus on the courier company who will be liable for it

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mattwnz

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#1917404 12-Dec-2017 13:31

I had a problem recently where the courier apparently left it in my letter box, but the tracking showed it was my name that signed for it, even though I hadn't signed it. Apparently the courier had signed it themselves, and someone must have stolen it out of the letter box. The company who sent me the good eventually resent another parcel, but they used the same courier.

marpada

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#1917432 12-Dec-2017 13:58

Unfortunately got the same situation (maybe the same lowlife neighbor?). NZ Post was completely waste of time and they went to great lengths just to wash their hands and get away with their incompetence. First they didn't acknowledge the item was lost as there was a proof of delivery (!!), then they said is that the sender needs to report the loss to NZ Post and not the recipient,then that because it was an international shipment the sending company needed to start the claim process.

This is a quote from my communication with NZ Post

Unfortunately, there is nothing further we can do from our end.

As we have not been able to provide proof of delivery and cannot confirm delivery, the standard process for compensation is for the receiver to make contact with the sender, in turn the sender would need to contact their Postal Authority to initiate a claim. Singapore Post would then contact New Zealand Post to accept liability for the missing item.

On my next interactions with NZ Post they just ignored our previous interactions and start all over again... Even if you success on your claim probably you'll be paid the declared value that might be significatively lower of the actual value of the items.

michaelmurfy

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#1917445 12-Dec-2017 14:21

This is where Ring doorbells come in handy - you can verify (and have a recording) of the courier delivering it and your neighbor taking it. If you paid via PayPal then dispute it directly through them.

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mattwnz

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#1917452 12-Dec-2017 14:26

michaelmurfy:

This is where Ring doorbells come in handy - you can verify (and have a recording) of the courier delivering it and your neighbor taking it. If you paid via PayPal then dispute it directly through them.

That only works if they bother to come through the gate. NZ post for example often don't from my experience, because I was told they would have to leave their bike unattended. So I often have to pick up from the local post shop, which is fine, except they don't take it to the closest post shop, which is only a short walk away, they take it to the one 8 kms away.

It is interesting though how good some couriers are compared to others. Overall we have some pretty good and friendly ones around where I live.

NzBeagle

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#1917455 12-Dec-2017 14:31

redeye52:

Had a parcel coming in from Singapore (Geekbuying) and was 'delivered' yesterday.

Suspect it was dropped off to my neighbour as signed for by a J Seaver and neighbours name is Jake or James (can't remember). Went around and asked them and no surprise they said they didn't have it - low key I think they deal drugs on the side so not the most trustworthy neighbours anyway lol..

Looks like I won't be getting my parcel but it is not cheap cables and such so I'm wondering who I should contact to chase this up. The tracking details don't show which carrier took over delivery once it arrived in NZ so... NZPost? I opened their contact form and it asks for the senders details which I don't have cause idk what GB's warehouse address is without seeing the parcel.

what a joke really - I had another parcel delivered at around the same time that one was 'delivered'. He threw my parcel over the fence and into a puddle, but thought he'd deliver another package with the same name and address next door? -___- muppets

The tracking details will prove who carried the item, start with NZ Post in the first instance and proceed as per the earlier suggestion.

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redeye52

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#1917462 12-Dec-2017 14:34

yeah I often get parcels with signature: "Signed by front door" and apparently that is good enough proof of delivery.

I have only ever had one thing go missing via NZPost and it took them 4 months to locate the parcel... had forgotten about it when it suddenly showed up at my doorstep (mind you it was only a couple phone cases so I wasn't too worried - and this was NZ>NZ).

contacted GB and they want proof that I didn't receive the parcel... told me to chase up my local post office to obtain such proof even though they clearly saw that name is nowhere to be seen on my order "it could be your flatmate so you need to obtain proof from your local post office".

ill call nzpost on my break and see what they say but I don't expect them to be very helpful given the horror stories ive read with couriers so ill most likely move forward with a chargeback.

Rickles

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#1917483 12-Dec-2017 15:19

>contacted GB and they want proof that I didn't receive the parcel... told me to chase up my local post office to obtain such proof even though they clearly saw that name is nowhere to be seen on my order "it could be your flatmate so you need to obtain proof from your local post office".<

Ask what 'proof' they require ... tell them you will engage a lawyer (Community Law could be helpful) to swear an affidavit to the effect that you did not receive and did not sign and did not give permission for anyone else to receive the parcel.

Sadly, NZ Post are probably correct in their reasoning, but wouldn't hurt to tell them what you are doing too ... none of the businesses should really want legal or undue publicity over this

Probably best course of action though, claim charge back etc and get reimbursed.

frankv

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#1917514 12-Dec-2017 16:03

You have puddles????

MikeAqua

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#1917516 12-Dec-2017 16:07

Sorry but this is completely the wrong way around. The courier had a duty to ensure they delivered the parcel to at least the correct address and preferably the correct person. They should have to prove to you they did that.

If the signature says J Seaver and no-one called J Seaver lives with you ... it's pretty clear they have failed.

People who work at NZ Post stores seem to specialise in being unhelpful but if you go into the local courier post depot, you may have more luck.

Mike

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