CGA on <2 year old phone

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nate

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Topic # 228535 10-Jan-2018 15:26

I have a brand new Nexus 6P, bought from a NZ retailer, which decided to absolutely crap itself less than two years out from purchase.

For all you armchair lawyers, would it be a safe assumption, that less than 2 years use of a approx $800 phone is in breach of the CGA?

Your humble opinions sought. Cheers.

KrazyKid

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Reply # 1935675 10-Jan-2018 15:31

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In short Yes.

nate

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Reply # 1935676 10-Jan-2018 15:32

KrazyKid:

In short Yes.

They've told me that since the warranty was only 1 year, I'm sh*t out of luck. I also assume this is wrong.

itxtme

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Reply # 1935677 10-Jan-2018 15:32

Same position (just under 2 years) Nexus 5x bootloop issue - NL refunded after it was sent away, and confirmed - I stated it was a CGA claim after the NL lady said it was out of warranty.

deadlyllama

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Reply # 1935682 10-Jan-2018 15:36

Yes.

Fun fact: extended warranty pamphlets are required to give you a summary of your CGA/FTA rights, so you can use their words against them. Goods must be "durable" and last for a "reasonable" amount of time. I bet that 6P wasn't cheap either.

I'm currently gettting a 4 1/2 year old, "1 year warranty" TV fixed by the retailer. They haven't put up a fight, but they're a local shop with good service...

Chis

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Reply # 1935734 10-Jan-2018 17:11

My 6P had an issue at 1.5 years old, bought from Harvey Norman. To my surprise I found it was still under warranty (2yrs), and I got a replacement 6P.

I assume the warranty was Huawei's and not Harvey Norman, so I wonder whether you really should have 2 years with a Nexus 6P.

If your vendor's not playing ball, contact Fonefix directly (fonefix.co.nz) and see if they'll honor your warranty repair.

Linux

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Reply # 1935747 10-Jan-2018 18:02

Yes stand your ground and threaten court action if they say no

Linux

Ex JohnR VodafoneNZ 17 years 4 days

stagnant16

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Reply # 1935748 10-Jan-2018 18:03

Mine had a two year warranty. Do some research, you'll find the phone had some fairly systemic problems.

dejadeadnz

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Reply # 1935904 10-Jan-2018 22:45

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If you weren't using it for business, then the answer to me is clear as daylight: CGA protects you. And I am a lawyer.

sbiddle

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Reply # 1935930 11-Jan-2018 05:47

I thought everybody was offering a 2yr warranty on phones in NZ and Australia now. This has pretty much been deemed to be the "reasonable" life for a phone.

edge

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Reply # 1935950 11-Jan-2018 07:41

I got my 6P on the Geekzone deal just over 2 years ago. Late last year the USB-C connection started playing up. Checked on Huawei warranty site - 2 year warranty. Took it to 2 degrees and they sent it away no questions asked - new battery/screen/connection unit installed swiftly and returned. No problem :-)

"It is useless to attempt to reason a man out of what he was never reasoned into."
— most commonly attributed to Jonathan Swift, author/theologian

dafman

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Reply # 1935962 11-Jan-2018 08:09

nate:

KrazyKid:

In short Yes.

They've told me that since the warranty was only 1 year, I'm sh*t out of luck. I also assume this is wrong.

Which retailer are you dealing with?

tdgeek

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Reply # 1935971 11-Jan-2018 08:13

dafman:

nate:

KrazyKid:

In short Yes.

They've told me that since the warranty was only 1 year, I'm sh*t out of luck. I also assume this is wrong.

Which retailer are you dealing with?

A naughty one, or at least a naughty rep. They cannot contract out of CGA