A bit of a warning for potential/current ParcelPod users...
I have previously used ParcelPod and everything has been fine, however this time time has been a different story. I have been waiting for a package, it was delivered to Victoria St on Friday noon, didn't receive a code to collect so waited patiently over the long weekend until today (Tuesday) hoping for the code to be sent via txt and email.
3pm rolled around and still nothing so I decided to leave work early and head to Victoria Street and collect it from Box Lobby, got there and the staff found it had been placed into the ParcelPod on Friday and I just didn't receive the code - Me thinking to myself "Great they can just grab it!" If only it were that simple.
Turns out the ParcelPods are locked on both the street side (customer side) and on the inside (NZ Post Size) and they cannot open it until the 2 working days have passed. They can only open it when the machine has decided it has been inside for too long, and gives them a unique access code.
So I asked if they could resend the code, nope. They said only a handful of people have access to the system, the external company who designed and installed it, and a few people within NZ Post.
Rang their national service centre phone number, they said everyone who could help had gone home. So currently my parcel is sitting in the pod, in limbo.
tl;dr - My parcel is in limbo, no one can get my parcel out of the ParcelPod. Not even NZ Post Staff.