I have a Creative Zen 20g mp3 player which has frozen. I have over 3500 songs on it as I use it for DJ ing. I have tried putting a paper clip in the reset hole while sliding across the on button, but this does not work. When I connect it to the computer it is not recognised by it, so I feel a downloaded patch will not work? Can someone help me as I need to correct this problem as it is VALUABLE to what I do.