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268 posts

Ultimate Geek
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Topic # 231919 20-Mar-2018 12:00
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Have had a few cases recently where I've been able to track a parcel from overseas right through to customs clearance/local carrier handover, only to then have them sit in New Zealand (presumably with NZPost) for two or three weeks before delivery - just wondered if anyone else had been experiencing this.


It's quite outside their normal times and pretty inconsistent - I've received a number of parcels within the standard three-five days of clearing customs, but have now had about four in the last couple of months which have had much longer delays. Generally low-value, no batteries etc, so no reason for a customs-side delay.


Several from China/HK, but also one from Australia (annoyingly that one was a laptop part that I had originally ordered from China, but then decided to get from Australia instead to minimise the wait. Although the Australian seller shipped it immediately, I only received it two and a half weeks later - the same day as the one from China :)


Contacted NZPost today about one that cleared customs on March 5th and was handed over on the 7th, but all they could tell me was to contact the sender as NZPost had no info about it.


I know that there's undoubtedly a massive flood of parcels of cheap merchandise entering the country, but while I'm now used to CourierPost taking four or five days to deliver a couriered item that took only a couple of days to get here from the US, I've never experienced such long in-country waits from NZPost before. 

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26596 posts

Uber Geek
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Biddle Corp
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  Reply # 1980455 20-Mar-2018 12:06
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Do you have evidence to show they're sitting in NZ for 2-3 weeks? It's not uncommon to find the parcel details submitted to customs electronically for pre-clearance when the product is shipped which can be confused with people thinking the package is actually in NZ and awaiting clearance.



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Ultimate Geek
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  Reply # 1980458 20-Mar-2018 12:13
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I had a small / cheap item ($20 ish)from China take 5 days from order to "cleared NZ Customs" according to tracking.....then take 11 days for NZPost to deliver it.

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Uber Geek
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  Reply # 1980459 20-Mar-2018 12:17
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Yes, we've had a few lately (Loot Crate especially) that sit in "customs" for weeks.


On at least two occasions after ringing customs (who "dont know where it is") and NZ Post (who "dont know where it is") it magically appears the next day. Too much of a conincidence right?



268 posts

Ultimate Geek
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  Reply # 1980463 20-Mar-2018 12:27
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Do you have evidence to show they're sitting in NZ for 2-3 weeks?



I know what you mean, but the overseas tracking on the current package lists it as departing China via airplane on Feb 28, arriving in NZ on Mar 4th, completing customs on the fifth and arriving at the carrier facility on the 7th before tracking stops, so that would indicate that it isn't just a virtual clearance.


It's not really a big deal as it's only been a handful of items, but added to the traditional variable outside-NZ delivery delays for China-sourced items I may have to alter sending strategies if this happens more frequently. ie at the moment I can generally either go with a one week delivery if I take a courier option, or assume around a month if I take standard shipping. If this can then turn into six or seven weeks including NZ delays, I will have to consider couriering items which I had previously considered less urgent.



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Ultimate Geek
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  Reply # 1980469 20-Mar-2018 12:45
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yup, this. not sure how correct this tracking info is, but from 6th march? :(

helping others at

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Uber Geek
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  Reply # 1984728 28-Mar-2018 09:36
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Contacted NZPost today about one that cleared customs on March 5th and was handed over on the 7th, but all they could tell me was to contact the sender as NZPost had no info about it.

I've got one that cleared customs 5pm last Monday, still on way to local depot in Auckland.
Today is beginning of day 3 so not major yet, though package in January only took 2 days to be on plane to Christchurch.

Interesting thing is once cleared customs, the tracking number will work in NZ posts applic, showing from the international Arrival, so if NZ Post have scanned it themselves, I don't see how they can deny any knowledge of package.

Try number in NZ posts applic, and see if works there, until it arrived in country it had no information available.
If it works there then they know about it.

268 posts

Ultimate Geek
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  Reply # 1985182 28-Mar-2018 22:02
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The bloke at NZPost said it wasn't being treated as a tracked service in NZ so they wouldn't be assigning it a number etc. Finally turned up yesterday, twenty days after the tracking said it had cleared NZ customs. I suppose it's possible that the tracking info was lying to me, but this is the third standard-rate parcel(three different carriers and countries) that has taken over two weeks to get to me after arriving in New Zealand.


I have had quite a few parcels take only a few days as well though, so it might just be a case of floods of foreign parcels into NZPost resulting in some ending up in random nooks and crannies :)

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