I missed my parcel again

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toneytang

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#233612 24-Apr-2018 15:51

It is so annoying, I missed my parcel again. I have to go to the depot to pick it up during working day.

Is there any service can help me to redirect the item to self-operation box when I am not at home? And I can access it after working time.

I know there is ParcelPod, but it only serve nz post item. The sell always using fast way, nz courier such like that. What other service I can use?

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#2001731 24-Apr-2018 15:58

Probably not unless you ring them and ask for it to be left unsigned at your door etc, as you mentioned other courier companies won't leave parcels in parcelpod boxes etc.

Jase2985

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#2001742 24-Apr-2018 16:08

can you not just have it sent to your work? or have them leave it somewhere safe on your property?

nzkiwiman

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#2001743 24-Apr-2018 16:08

I signed an authority to leave form; couriers were already leaving parcels but often at the side door.

The authority form specified they leave at the front door, which was at least sheltered.

jpoc

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#2001825 24-Apr-2018 17:54

toneytang:

<snip>

What other service I can use?

Where are you located?

I am in Auckland and I use a service provided by an outfit called 'more than print' on Khyber Pass Rd.

They are my postal address and they work for all delivery options including NZ Post for letters and parcels and all of the courier companies and even store delivery services like the warehouse.

One huge advantage is that every delivery service is going there on a daily basis so their staff all know about the place.

I cannot fault them at all. I have to pay of course but I get a lot of parcels and it works out at less than a dollar per item.

I would expect that there would be a similar service in most big centres.

richms

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#2001827 24-Apr-2018 17:57

I tried 3 times to get auth to leave with NZ couriers - kept promising to send out a barcode for me to stick at the delivery location for them to scan. Never happened. Stuff never gets left. Have to go to depot to get it.

Now just dont bother and ask senders to follow up and have them call the courier and tell them to redeliver and leave it in the box in the carport. If they wont then I ask for a refund. Then they get off their butts and get their transport supplier to do their job.

Complaints as a recipient do nothing. You're not paying them for anything.

Richard rich.ms

loceff13

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#2001918 24-Apr-2018 21:04

richms:

I tried 3 times to get auth to leave with NZ couriers - kept promising to send out a barcode for me to stick at the delivery location for them to scan. Never happened. Stuff never gets left. Have to go to depot to get it.

Now just dont bother and ask senders to follow up and have them call the courier and tell them to redeliver and leave it in the box in the carport. If they wont then I ask for a refund. Then they get off their butts and get their transport supplier to do their job.

Complaints as a recipient do nothing. You're not paying them for anything.

You sound like a nightmare customer to me personally

michaelmurfy

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#2001940 24-Apr-2018 21:38

NZ Couriers have this handy feature I've found too - you should ask them:

The feature is just to leave your packages on a random persons doorstep! Even fancy signed packages!

Lets just say they keep delivering my packages to a street (which only shares the first letter of the correct printed street name on the package label) a short drive away from my house. A very lovely lady phones me to say my packages are there and are ready to be picked up.

And... NZ Couriers are not listening to me or not responding to emails. Perfect. So, if you phone them about this handy feature then mind getting my package delivery fixed?

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djtOtago

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#2001941 24-Apr-2018 21:39

You could arrange a re-delivery to an other address http://www.fastway.co.nz/track/arrange-a-redelivery

or Fill out an Authority to leave http://www.fastway.co.nz/tools/authority-to-leave

Not difficult.

richms

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#2001942 24-Apr-2018 21:45

loceff13:

You sound like a nightmare customer to me personally

Why? Wanting to get what I have paid for is making someone a nightmare?

Richard rich.ms

richms

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#2001947 24-Apr-2018 21:49

michaelmurfy:

NZ Couriers have this handy feature I've found too - you should ask them:

The feature is just to leave your packages on a random persons doorstep! Even fancy signed packages!

Lets just say they keep delivering my packages to a street (which only shares the first letter of the correct printed street name on the package label) a short drive away from my house. A very lovely lady phones me to say my packages are there and are ready to be picked up.

And... NZ Couriers are not listening to me or not responding to emails. Perfect. So, if you phone them about this handy feature then mind getting my package delivery fixed?

If the sender never puts in a claim for a lost parcel, they have no incentive to do anything about the clueless driver.

Richard rich.ms

toneytang

11 posts

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#2001954 24-Apr-2018 22:00

Hi, jpoc

I am on Northshore. Thank you for the infomation. I will check it out! If I can get the service near me, that would be great.

Toney

loceff13

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#2001957 24-Apr-2018 22:13

richms:

loceff13:

You sound like a nightmare customer to me personally

Why? Wanting to get what I have paid for is making someone a nightmare?

If you want it left then arrange ATL or ask for no signature delivery, how much time are you saving going back to a retailer/private seller asking them to rearrange delivery rather than doing it yourself?

Taubin

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#2002035 25-Apr-2018 07:14

Just yesterday NZ post slipped a letter for someone under my doorstep. The only problem was, it wasn't meant for anyone here. It was addressed to someone across the street. I walked it over to the other address, and left it on their doorstep. Shortly after, the courier frantically knocked on my door asking about it, he realized he put it under the wrong door. I explained to him that i left it on their doorstep, which seemed to freak him out even more. I certainly wasn't going to hold onto it for who knows how long hoping someone came for it. I was tempted to drop it in a mail bin, but wasn't sure if it would actually get there if I did.

ZL2TOY/ZL1DMP

amiga500

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#2002036 25-Apr-2018 07:34

It seems we have endure crappy service from couriers or go to a store in a mall & get crappy service & relentless upselling.

sbiddle

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#2002039 25-Apr-2018 07:41

It's really annoying now with Courier Post - they automatically drop parcels off now at the local post agency with no way to get them redelivered from there. You basically have to get to that agency during their post shop opening hours (which are only a subset of their retail opening hours) to collect the parcel.

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