So last night I casually turn on the Xbox to try and get a bit of gaming in before doing some work. "Sorry, sign in using a controller". Huh, OK, do that. "Sorry, something's wrong. You need to sign in on the web". That's new, so off to the laptop to sign in - "Your Microsoft account has been temporarily suspended. Please contact customer support and we'll ask you some questions and help you make sure your account is secure".
Contact Support. No option to phone, or email, just fill in a form. Fill in the form, "we'll contact you within 24 hours". Sorry, what? You've locked me out of paid services for an indeterminate amount of time and the only recourse is filling in a form and we'll get back to you? Chat support - "no, you have to wait for online safety to get back to you". Partner support - "that's odd, let me try fix that. Try resetting your password using this link, that'll fix it" - great, two factor comes in handy! - nope, the authenticator code works, but it requires another factor and all of those are "service temporarily unavailable". "Sorry, you'll have to wait for online safety".
24 hours later and, you guessed it! No contact back. Still locked out of tons of paid services, and everyone just says "sorry the automated system locked you out, but you have to wait for online safety to review and fix it".
If you can't meet your own stated timeframes for a response to automatically locking people's accounts that actually have your 2-factor that's supposed to prevent this, I would submit maybe you shouldn't be automatically locking people's accounts!
Meanwhile, anyone know anyone at Microsoft?