Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


1894 posts

Uber Geek
+1 received by user: 369

Subscriber

Topic # 239467 19-Jul-2018 15:31
Send private message quote this post

Wonder what happened to their database as have seen several people complaining about it reverting to names they had changed earlier and my wife's winter log allowance letter had a wrong middle name. 

 

When she rang, the guy was well aware of these problems apologising profusely and saying it won't happen again!

 

Reverting to older names sounds like they had to rebuild from old files?

 

 


Create new topic
3239 posts

Uber Geek
+1 received by user: 848


  Reply # 2058901 19-Jul-2018 15:47
Send private message quote this post

From what I have seen they had major issues with the winter payment,

 

They have admitted they cannot split it and for a couple they pay it to whoever has the numerically "lower" client number.

 

This makes me think when you change a name they generate a new client number for you (any one able to confirm this?)

 

For the winter payment I guess they ran a query to pull all the names of those eligible, and then sorted to the lowest client number, if client numbers are allocated sequentially over time, lower numbers will have older details if the apply to the same person




1894 posts

Uber Geek
+1 received by user: 369

Subscriber

  Reply # 2058963 19-Jul-2018 19:34
Send private message quote this post

Interesting points, wellygary. They did allocate the payment to the lower no., but I am still puzzled why they couldn't split the payment as they must have both no.s if they are able to compare them to decide the lower no. 

 

Anyway, it was the wrong name issue that still puzzles me. How do they get a middle name as Dale instead of Gail?? Suppose it has one letter right and it does sound similar!

 

Guess we will never know what happened.


2898 posts

Uber Geek
+1 received by user: 1096

Subscriber

  Reply # 2059057 19-Jul-2018 21:28
Send private message quote this post

linw:

Interesting points, wellygary. They did allocate the payment to the lower no., but I am still puzzled why they couldn't split the payment as they must have both no.s if they are able to compare them to decide the lower no. 


Anyway, it was the wrong name issue that still puzzles me. How do they get a middle name as Dale instead of Gail?? Suppose it has one letter right and it does sound similar!


Guess we will never know what happened.



Probably some handwritten paper forms involved in the process somewhere, therefore spelling mistakes can and will happen.

As for payment splitting, they probably had to just rename a previous type of payment topup instead of doing a systems redesign to create a whole new one. Surely not being able to split the payment can't be that much of a problem. Or does everyone also split their power bills 50 / 50 as well?





2386 posts

Uber Geek
+1 received by user: 1163

Lifetime subscriber

  Reply # 2059142 20-Jul-2018 08:06
One person supports this post
Send private message quote this post

I can imagine some bright spark having the idea to normalise the database and only store names once.

 

 




1894 posts

Uber Geek
+1 received by user: 369

Subscriber

  Reply # 2059158 20-Jul-2018 08:35
Send private message quote this post

"Probably some handwritten paper forms involved in the process somewhere, therefore spelling mistakes can and will happen".

 

No. People had old renounced/changed names brought back from the dead. And, in our case, a name just changed itself! 

 

And, the person contacted knew they had problems - obviously had many other calls.


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03


The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56


Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.