Parcel held in customs..Yes, another NZPost topic

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LordFarthing

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#241044 8-Oct-2018 10:56

I bought a camera lens off e-bay and it arrived here on 28th September. NZ Post tracker said it's now currently being held for customs clearance aka GST $$$ . I have no issues in paying GST , since I can't find anyone selling the same item, used, locally. It is now more than a week and still no updates from NZ Post. I tried calling their International Clearance centre but what I got was a rather average, standard answer of "Wait for customs, we can't do anything!" .

Has anyone any idea how long does customs take to just calculate up the fees ?

sbiddle

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#2103239 8-Oct-2018 11:13

You will get a letter in the mail advising of the charges. This can take a week or so to arrive.

If you don't want to wait ensure you use a proper freight provider (UPS/Fedex/DHL) for any goods that have duty/GST/IETF.

MullyAKL

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#2103940 9-Oct-2018 15:10

At the moment, the Customs/Post thing seems to be taking much longer than usual.

Also, they then snail mail the flipping thing to you, and of course, with most post only being 3 days a week now....

rogercruse

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#2103945 9-Oct-2018 15:26

LordFarthing: ... Has anyone any idea how long does customs take to just calculate up the fees ?...

Are you convinced that its customs that's holding things up?

Years ago, when I first moved to NZ, my wife sent me a package full of personal items (shirts, trousers, etc) and the courier was demanding additional funds because they said 'the contents weren't declared correctly' or some such nonsense.

By the way, the company that accepted the package and filled in the declaration was the same organisation as the courier in NZ, but according to them, the problem was mine and I had to pay extra before they would release the package.

After a number of long and heated phone calls, I visited the courier's offices at Auckland airport and got them to release the package after customs accepted that the items were personal and no gst was charged.

The comment from customs was that the courier often blames customs for delays and error as people assume its true.