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Topic # 242675 8-Nov-2018 18:42
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I live in Tauranga. 

 

For the last year, I've been receiving postal mail addressed to various people on waiheke Island. 

 

I've phoned NZ post about 12 times (the last time about 2 weeks ago). Each time I call them they assure me this will stop. 

 

The last time I called them, I asked to speak to a senior manager . They said someone would call me but no one did (typical!). 

 

Today, I received more mail for people on waiheke island. I can tell, it is a US postal ballot for the  elections that they just held over their. 

 

I just don't know what to do! I can't speak to senior managers as they won't phone me. 

 

Each time I call them, I get a CSR who apologises, say they have placed a monitor on my address to stop it from happening. 

 

If I call NZ Post again tomorrow, they will apologise again but I will still keep getting mail.   

 

How should I deal with this? 

 

 

 

 

 

 


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  Reply # 2122374 8-Nov-2018 18:45
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Post photos of it on Facebook with name / address showing in Facebook groups and say if you get anymore it's going in the bin

 

John





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defiant
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  Reply # 2122375 8-Nov-2018 18:48
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It's probably a hassle but I'd just cross the address out, write return to sender wrong address and put it back in the post box

 

 




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  Reply # 2122378 8-Nov-2018 18:54
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dfnt:

 

It's probably a hassle but I'd just cross the address out, write return to sender wrong address and put it back in the post box

 

 

 

 

This crossed my mind... but it won't stop the issue. 




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  Reply # 2122379 8-Nov-2018 18:56
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Linux:

 

Post photos of it on Facebook with name / address showing in Facebook groups and say if you get anymore it's going in the bin

 

John

 

 

I've had rare stamps, medical records ( i think), buskers licenses, postcards, auckland council communications, trademe purchases.  

 

I like the idea but I don't want to throw peoples belongings in the bin. 


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  Reply # 2122382 8-Nov-2018 19:03
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Is the address similar?
Is it all letters and do they have a fluro orange barcode in the lower right?

If yes, this is a machine sort issue. Its difficult to fix, but not impossible. Some streets are rejected to manual sort to prevent this exact problem.

It seems like a problem that should get picked up by someone, but it could be that the only person to actually reads any part of the address is the postie at the time of delivery, and they'll only be looking for the street number. The postie doesn't necessarily even sort their run any more the machines can do that too.

As for what to do. Your complaint needs to be addressed by someone in sort quality (which is probably happening). But as I said, it might not be easy to fix.

If the items don't have a post code, you could write on them asking the recipient to please include a post code in their address to prevent delays.




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  Reply # 2122393 8-Nov-2018 19:48
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andrewNZ:
Is it all letters and do they have a fluro orange barcode in the lower right?

 

They are all letters but they don't normally have the orange fluoro barcode, and normally have the postcode. Some are hand written addresses, others are printed on a printer.

 

I can't talk to anyone except for the CSR on the 0800 number.  When I ask to speak to someone who can actually help to stop this,  they tell me someone will call (but never happens). 

 

The items usually have the postcode for waiheke island. 

 

eg, here is one i received  ...

 

 

The thing is, i have a monitor on my address so every letter that goes to me is supposed to be checked by staff first. But, still gets though. 

 

 


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  Reply # 2122395 8-Nov-2018 20:02
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Ring them again.
This time and from now on take and note their name. Ask for spelling if necessary.
Provide your complaint.
When they promise something — anything — including call backs, ask what steps you should take when their promise fails. Ask if they can provide a reference number.

Next day, call again and confirm if any promised action has actually been done. If not, ask why not. If answer isn’t satisfactory ask to speak with the original person you spoke with. Ask them why it wasn’t done despite their promise.
Ask that since it’s clear that they are unable to action your request, ask to be transferred to someone that can.


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  Reply # 2122397 8-Nov-2018 20:07
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That is disgraceful. That is multiple people effing it up.

Rather than dropping it in at the post office, write something like "not Tauranga !" on it and drop it in a street receiver.
If it's particularly common, write on the items how many this week or month.
The reason is, missorts are (or at least used to be) handled in a specific way, and dropping them in could be bypassing the missort system.




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  Reply # 2122399 8-Nov-2018 20:14
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send them a link of this thread via their facebook messenger contact function on their FB page. 

 

Do this daily...

 

:-) 

 

 

 

Edit: and their twitter if they have such account as well...

 

They will soon get the message......no pun intended.

 

 


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  Reply # 2122400 8-Nov-2018 20:15
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These things always magically get sorted when they appear on TV. Start with Fair Go (not very fair for the people not receiving their mail, for which senders have paid the postage). Then try 7 Sharp and the Project. There used to be better options but you never know.

 

 





I reject your reality and substitute my own. - Adam Savage
 


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  Reply # 2122401 8-Nov-2018 20:20
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I wonder if @lally still lurks in helpful places.




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  Reply # 2122403 8-Nov-2018 20:35
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Easy answer is simply advise them that you will be billing them on a per item basis, like others have said take date time and details of there person you spoke to, even take a recording of what has been said so that should the need arise you have the proof of what has been said. The hardest part will be the follow through when they keep on mis-delivering the letters.


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  Reply # 2122412 8-Nov-2018 20:58
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What I don't get is, what is the postie even looking at when it clearly has Waiheke Island on it.. and they're in Tauranga.. and they still deliver it to the wrong address anyway




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  Reply # 2122414 8-Nov-2018 21:01
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MadEngineer: Ring them again.
This time and from now on take and note their name. Ask for spelling if necessary.
Provide your complaint.
When they promise something — anything — including call backs, ask what steps you should take when their promise fails. Ask if they can provide a reference number.

Next day, call again and confirm if any promised action has actually been done. If not, ask why not. If answer isn’t satisfactory ask to speak with the original person you spoke with. Ask them why it wasn’t done despite their promise.
Ask that since it’s clear that they are unable to action your request, ask to be transferred to someone that can.

 

I have a reference number. 

 

They say they are monitoring my address. 

 

Yes, I will call tomorrow and find out why they didn't return my call.  

 

The one good thing, is they seem to know everything from the reference number and do keep it up to date. 

 

 




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  Reply # 2122416 8-Nov-2018 21:03
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dfnt:

 

What I don't get is, what is the postie even looking at when it clearly has Waiheke Island on it.. and they're in Tauranga.. and they still deliver it to the wrong address anyway

 

 

The explanation given to me, is the mail is presorted for the postie and the postie just looks at the number. 


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