Help! PB Tech website says one thing, staff now telling me another

Forums › Off topic › Help! PB Tech website says one thing, staff now telling me another

tripp

3848 posts

Uber Geek

Trusted

Lifetime subscriber

#242914 20-Nov-2018 05:50

So last night made a purchase in PBtechs cyber monday, purchase was made just after 6pm and it sold out fast after that.

Purchased a Dell Latitude 5285 and the matching keyboard.

https://www.pbtech.co.nz/product/NBKDEL52857256I/Dell-Latitude-5285-Hybrid-Notebook-Remanufactured

In the ports and under wireless it says the following

Ports
2 x Display Port over USB Type-C™
1 x USB 3.0 (With PowerShare)
1 x Universal jack
1 x Noble Wedge Lock slot
1 x uSD 4.0 Memory card reader
1 x uSIM card slot (WWAN only)

And

Wireless
Intel 8265 Wi-Fi + BT 4.2 Wireless Card (2x2), WLAN/WWAN capable

Now my understanding is the WWAN = mobile data (3g/lte/4g) and under ports it says a uSIM (micro sim card).

Yesterday I emailed the our company PBtech contact we have for work to confirm. This email was sent around 4.15pm and only got a reply at 9.30pm (after doing the purchase) saying it doesn't support 4g however can be upgraded to support it.

My main reason for purchase was for it to replace my current 4g windows table for travel.

After reading the product page under ports and wireless etc would everyone else think it has mobile data built in? If so once I get the device I will confirm if it does or doesn't but can I make them do the upgrade or get a refund? I would think if it says it on their website then it should already be in the device.

Goosey

2829 posts

Uber Geek

Subscriber

#2129887 20-Nov-2018 06:28

Screenshot the listing.... point this out if it turns out to not have the WWAN.

Linux

11396 posts

Uber Geek

Trusted

Lifetime subscriber

#2129889 20-Nov-2018 06:37

Yes saying uSIM card slot mean it takes a SIM card for wireless mobile data but it does not say 3G / 4G connectivity either

John

tripp

3848 posts

Uber Geek

Trusted

Lifetime subscriber

#2129890 20-Nov-2018 06:54

Linux:

Yes saying uSIM card slot mean it takes a SIM card for wireless mobile data but it does not say 3G / 4G connectivity either

John

Yes I did do a search on the device and what it uses for mobile data and it is a snapdragon x7 LTE chip

tripp

3848 posts

Uber Geek

Trusted

Lifetime subscriber

#2129891 20-Nov-2018 06:55

Goosey:

Screenshot the listing.... point this out if it turns out to not have the WWAN.

Already done.

It might be all good and have the WWAN, I am just a bit worried that they copied and paste from another site when doing the product page and the reply from the staff member

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#2129895 20-Nov-2018 07:18

Based on what's listed above the unit has the ability to support an optional WWAN card and does not include it as standard. Most business laptops these days all have a SIM card slot and support a WWAN card.

If you look at the product page it also mentions "Upgrade to 4G/LTE and stay connected anywhere"

I would not expect this to come with a WWAN/LTE card and see no reference anywhere to it being anything but optional. All vendors I've seen use "WWAN capable" to describe hardware that can have a WWAN card fitted, and most use "WWAN ready" to describe a device with a WWAN card factory fitted.

Bung

6477 posts

Uber Geek

Subscriber

#2129897 20-Nov-2018 07:30

Dell have a page saying the WWAN card has to be included in the initial order. This would mean that a remanufacturered or 2nd hand device should only mention WWAN if it actually has it.

tripp

3848 posts

Uber Geek

Trusted

Lifetime subscriber

#2129906 20-Nov-2018 07:45

Bung: Dell have a page saying the WWAN card has to be included in the initial order. This would mean that a remanufacturered or 2nd hand device should only mention WWAN if it actually has it.

Ah just found that page as well under their help area. Which means that there is no way to add it after the fact :(