Grabone misleading service ads?

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01EG

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#243176 29-Nov-2018 13:44

Hi, bought the Grabone service product https://new.grabone.co.nz/house-garden/landscaping/p/harbour-city-tree-care-48

They were advertising 2 options: 4 hours work and 8 hours, after my estimation for cutting 2 trees(not big, I will say between yоung and small size, one is a beginning of the middle size) and trimming(again not a big size) and removing the cuts, I bought 8 hours, thinking the whole day should be enough.

The company called me to agree a day/time to do the job and I was explained that my 8 hours does not work in the way I thought. The time is depending how many people the company will send, if the company send 4 people, they will spend 2 hours and I will pay extra, if they send 3, time is 2 hours 40min and so on.

They told me I was wrong thinking that way, gave me example, 100 people will not work 8 hours for amount I paid, hmmm, right, agreed, But I though I was buying company time, and does not matter how many people the company will send, if the company send 100 people then they will stay 1 min??? and then gone???

My point is Grabone did not explain clearly what I will get buying 8 hours.

Linux

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#2136601 29-Nov-2018 13:45

Was it covered in any terms and conditions of the offer?

John

Linux

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#2136605 29-Nov-2018 13:51

I just read terms of the offer and it covers if more workers come then they are onsite less hours

John

01EG

604 posts

Ultimate Geek

#2136607 29-Nov-2018 13:53

Linux: Was it covered in any terms and conditions of the offer?

John

I read Highlights, nothing there. Looks like yes,

Valid from Nov 15, 2018

Expires Mar 31, 2019

Limit: 1 per user and 1 as gift for others

Blackout dates 20th December - 8th January. Closed public holidays and statutory holidays. Bookings are essential. Subject to availability. Area of service is 20kms from 72 Larsen Cres, Tawa, Wellington. Additional travel charges of $10/10km apply outside of this area, payable direct. Two or more arborists may be provided to complete the equivalent of the hours purchased if available. 48-hour cancellation policy applies or coupon is void. Must be used in one visit and at one property only. All work will be carried out to best practice standards. Foliage, debris and green waste removal incurs an extra charge and will be quoted on the day of the job. Mobile service. Includes an initial consultation to evaluate the feasibility and additional hours required before work begins. No refunds unless required by law. No cash back. Not for use with any other

offers. See the rules that apply to all deals.

Who read terms and conditions? some of then 100 pages

01EG

604 posts

Ultimate Geek

#2136609 29-Nov-2018 13:54

Linux: Was it covered in any terms and conditions of the offer?

John

We all know and understand that T&C is bla-bla-bla and nobody read it, and Grabone used it

cisconz

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#2136610 29-Nov-2018 13:55

Working in an industry where we sell man hours, I am on GrabOne's side of this - 8 hrs is 1 person for 8 hrs - If more people are sent, then time is divided.

And it is written plain as day.

Blackout dates 20th December - 8th January. Closed public holidays and statutory holidays. Bookings are essential. Subject to availability. Area of service is 20kms from 72 Larsen Cres, Tawa, Wellington. Additional travel charges of $10/10km apply outside of this area, payable direct. Two or more arborists may be provided to complete the equivalent of the hours purchased if available. 48-hour cancellation policy applies or coupon is void. Must be used in one visit and at one property only. All work will be carried out to best practice standards. Foliage, debris and green waste removal incurs an extra charge and will be quoted on the day of the job. Mobile service. Includes an initial consultation to evaluate the feasibility and additional hours required before work begins. No refunds unless required by law. No cash back. Not for use with any other offers. See the rules that apply to all deals.

Hmmmm

Linux

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#2136614 29-Nov-2018 13:58

01EG:
Linux: Was it covered in any terms and conditions of the offer?

John

We all know and understand that T&C is bla-bla-bla and nobody read it, and Grabone used it

Then suck it up butter cup I read the terms of the offer in 1 minute and it's clear

John

wellygary

8323 posts

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#2136615 29-Nov-2018 14:00

How many people were you expecting to work for 8 hours on your trees?

AliExpress

Shop now on AliExpress (affiliate link).

01EG

604 posts

Ultimate Geek

#2136616 29-Nov-2018 14:01

cisconz:
Working in an industry where we sell man hours, I am on GrabOne's side of this - 8 hrs is 1 person for 8 hrs - If more people are sent, then time is divided.

Usually when I call a company and ask for a quote to do some job, the company tells me how much it will cost and how much time they will spend(sometimes), nobody telling how many men will do a job

SirHumphreyAppleby

2844 posts

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#2136617 29-Nov-2018 14:02

I agree that the description is unclear, referring to the 'team' and 'they', however the T&C clearly refer to the division of time. So while I think the description could have been clearer, I don't feel the offer, taken ans a whole, and including the T&C you should have read, is in any way misleading.

01EG

604 posts

Ultimate Geek

#2136620 29-Nov-2018 14:03

wellygary:
How many people were you expecting to work for 8 hours on your trees?

Not expecting at all, left to company to decide, but thought for 2 people and 4 hours, but bought 8 hours thinking if they need extra time and cleaning waste

01EG

604 posts

Ultimate Geek

#2136621 29-Nov-2018 14:05

Linux: Then suck it up butter cup I read the terms of the offer in 1 minute and it's clear

John

good on ya, mate

kobiak

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#2136626 29-Nov-2018 14:29

I'm very cautious with GrabOne and alike, after couple similar issues.

couple years ago, purchased couple tickets to Wellington Phoenix game at Eden park. I thought it was good deal. something like $20-$30 all up. But seats allocation was pretty bad, like behind goals in the corner. I'd though, I'd check normal ticket price and in the middle with perfect view - $17 per adult. I was yelling like an old fart, contacted GrabOne, they pointed me to TnC's which stated section number and they refused to refund and told me to read TnC's next time.

So yeah... I check everything now before click BUY NOW.

helping others at evgenyk.nz

01EG

604 posts

Ultimate Geek

#2136632 29-Nov-2018 14:33

kobiak:
I'm very cautious with GrabOne and alike, after couple similar issues.

couple years ago, purchased couple tickets to Wellington Phoenix game at Eden park. I thought it was good deal. something like $20-$30 all up. But seats allocation was pretty bad, like behind goals in the corner. I'd though, I'd check normal ticket price and in the middle with perfect view - $17 per adult. I was yelling like an old fart, contacted GrabOne, they pointed me to TnC's which stated section number and they refused to refund and told me to read TnC's next time.

So yeah... I check everything now before click BUY NOW.

Yeh, you right, looks like they sell more and more bullsh*ts

sbiddle

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#2136705 29-Nov-2018 16:53

01EG:
cisconz:

Working in an industry where we sell man hours, I am on GrabOne's side of this - 8 hrs is 1 person for 8 hrs - If more people are sent, then time is divided.

Usually when I call a company and ask for a quote to do some job, the company tells me how much it will cost and how much time they will spend(sometimes), nobody telling how many men will do a job

That's when you ask for a quote. The company knows how many people they will send to a job so they can price accordingly.

You didn't ask for a quote in this case.