Mighty Ape Boxing Day order

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CB_24

366 posts

Ultimate Geek

#243746 29-Dec-2018 21:39

Anyone else order anything from the Mighty Ape Boxing Day sale?

I ordered something on Boxing Day evening and got the email saying it will get shipped Thursday and guaranteed to arrive on Friday.

All Friday the order remained as 'Unshipped' as well as Saturday. I contacted them via their website just querying the status but understanding they'll no doubt be busy around this time, no reply.

It's nothing urgent but just unusual for MA as I have ordered a lot from them and they are always very prompt with replying and shipping is always on time.

Peppery

919 posts

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#2152020 29-Dec-2018 21:53

Wouldn’t surprise me if both MA staff and couriers aren’t all working skeleton crews over the holidays.

Stu

Hammered
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#2152099 30-Dec-2018 09:55

An order I placed arrived on Friday as expected. Pretty sure the admin side of things is closed or skeleton levels until the 7th?

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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jmp246

44 posts

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#2152442 30-Dec-2018 22:10

If the products had the Mighty Fast Delivery Guaranteed stamp you could get a refund on the shipping. I had 1 order picked up by the courier today. I have done a previous order during the holiday period and it arrived within the guaranteed time.

CB_24

366 posts

Ultimate Geek

#2152445 30-Dec-2018 22:23

jmp246:

If the products had the Mighty Fast Delivery Guaranteed stamp you could get a refund on the shipping. I had 1 order picked up by the courier today. I have done a previous order during the holiday period and it arrived within the guaranteed time.

Yip the product I bought had the 'Mighty Fast Delivery Guaranteed stamp' on it. I see it mentions:

"If we fail to deliver your items within the guaranteed timeframe - let us know, and we'll credit the delivery fee back to your Mighty Ape account. We'll also give you a free delivery code to use against your next order."

Just checked my order status now and see it was picked up from MA this afternoon. Think I'll still mention to them it was meant to arrive Friday as occurring to my order confirmation email.

Finch

2851 posts

Uber Geek

#2152457 30-Dec-2018 23:04

CB_24:

jmp246:

If the products had the Mighty Fast Delivery Guaranteed stamp you could get a refund on the shipping. I had 1 order picked up by the courier today. I have done a previous order during the holiday period and it arrived within the guaranteed time.

Yip the product I bought had the 'Mighty Fast Delivery Guaranteed stamp' on it. I see it mentions:

"If we fail to deliver your items within the guaranteed timeframe - let us know, and we'll credit the delivery fee back to your Mighty Ape account. We'll also give you a free delivery code to use against your next order."

Just checked my order status now and see it was picked up from MA this afternoon. Think I'll still mention to them it was meant to arrive Friday as occurring to my order confirmation email.

Like another posted said, you will get the delivery price credited to your account and/or a free delivery code.

tdgeek

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#2152487 31-Dec-2018 07:47

I ordered golf clubs from Rebel Sport on Boxing Day. 3-7 day delivery which would be next week. The website showed stock, then no stock, then stock, so they monitored that. My cart just shows the invoice, the tracking link has an error. I'm not bothered, but the tracking link should show the status, whatever that is