Filled out an online feed back form to NewWorld the other day. Was very happy with the response.
FEEDBACK 04/03/2019
This concerns your "Self Check Out" machines"
Two points:
1 - The software code is EXTREMELY slow, always has been, not just today and not just this one machine. From; scanning item/s, to scanning the Club Card, to scanning your payment card, from action to result and/or screen acknowledgement there is a HUGE lag. I have seen the elderly (well not just the elderly) repeatedly carry out the same action because they thought it had not been accepted on the first or even repeated attempts. You have to be VEEEERY patient.
In this day and age that is very poor software design and writing. But the blame, in all probability, needs to be shared around I believe, between the Self Check Out machines themselves, your in-store servers and outside main servers, along with the network communications, all will be playing a part in this very extreme delay between customer actions and machine results.
2 - I have mentioned above that swiping the Club Card to the on-screen acknowledgement of that swipe is one of the things that is extremely slow. I therefore would like to make the suggestion that there is ALSO a verbal acknowledgement of the acceptance of that swipe e.g. "Thank you for using your New World Club Card today". Thank you Cheers
ACKNOWLEDGEMENT 05/03/2019
Thank you for your New World Gate Pa Enquiry. We appreciate you taking the time to get in contact.
Please note that your comments have been passed on to the store owner for review, and someone from the store should in contact with yo over the next few days.
Kind Regards
The New World Team
REPLAY 07/03/2019
Hi *******
Thanks for your email. You are 100% correct and we are very aware of the usability of the Self-Checkout Machines that are in all New Worlds and all Pak n Saves. This is an issue that is being tackled at the highest level with Foodstuffs and our overseas Provider and while there have been several digital upgrades done in the past 12 months that have turned the dial slightly, these machines still run nowhere near as good as we need them to. My gut tells me we won’t ever fix this problem until we change out Providers and unfortunately we are tied to them for another couple of years.
Best Regards….Tony
Tony Ford
Owner/Operator
New World Gate Pa
I wonder if the IT bloke who bought these machines and software is still working for foodstuffs NZ ? because it certainly looks like he bought a 'pig in a poke'. As my feed back states these machines are extremely slow and very frustrating to use.