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# 248979 18-Apr-2019 09:29
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I'm currently with AMI for car and have their breakdown service included in policy.

 

My policy is up for renewal and swapping to a policy with AA and an AA membership is about the same price.

 

I know AA are very good for customer service for breakdown, so has anyone ever used AMI's breakdown service? Does it compare with AA?


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  # 2220469 18-Apr-2019 10:35
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I used AMI's breakdown service when I had a breakdown. They sent a local tow truck company to tow me to a garage no questions asked. Can't fault it - but was a pretty simple case


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  # 2220478 18-Apr-2019 10:47
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If you're transiting to AA I'm unsure why you're asking about the AMI service. AA's breakdown service is probably the largest in the country. I've used it AA a few times and it's worked well - a couple of flat batteries, one incident out on a road that required some attention.


 
 
 
 


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  # 2220487 18-Apr-2019 11:03
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I'm with AMI breakdown service and so far so good, however I recommend you move to AA as they have a dedicated team and are better than getting third parties involved like AMI do.


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  # 2220491 18-Apr-2019 11:15
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We had one bad experience with AA --- partner broke down on busy highway and they said someone would be out in 30 minutes.... no one turned up for 3 hours, and every time we rang they pushed out the time further. 

 

 

 

 




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  # 2220523 18-Apr-2019 12:08
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timmmay:

 

If you're transiting to AA I'm unsure why you're asking about the AMI service. AA's breakdown service is probably the largest in the country. I've used it AA a few times and it's worked well - a couple of flat batteries, one incident out on a road that required some attention.

 

 

I'm only thinking of transitioning, weighing up pros and cons at moment


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# 2220553 18-Apr-2019 13:07
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nickb800:

 

I used AMI's breakdown service when I had a breakdown. They sent a local tow truck company to tow me to a garage no questions asked. Can't fault it - but was a pretty simple case

 

 

👍 AA only tow in certain range unless upgrade to plus


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  # 2220611 18-Apr-2019 13:53
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Have AA though Toyota insurance. Phoned them one day (using the 0800 number given to me by Toyota) and they couldn't find a record of my vehicle being covered and didn't offer any help whatsoever. Ended up dealing with the issue myself (was just a flat battery so easy enough to rope in a colleague to help). However from that experience I won't be renewing with Toyota Insurance and going back to AMI who I was with for my previous vehicle. I had called AMI on two occassions and both times they were able to verify my eligibility for the service quickly and got on with the business at hand (which is excatly what one would what when you're stressing about a broken down car). Probably only advice I'd give is deal with whoever offers the service directly (e.g. AA, AMI, etc) and not via a third party.

 

Thanks for the reminder as I had not yet followed up with Toyota.


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  # 2220615 18-Apr-2019 14:07
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@KiwiSurfer that sounds like a failing of Toyota rather than AA. 


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  # 2220645 18-Apr-2019 14:38
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timmmay:

 

@KiwiSurfer that sounds like a failing of Toyota rather than AA. 

 

 

Which is why I am not renewing with Toyota when my insurance for them comes up for renewal. However for me it reflects poorly on AA as well because they made zero effort to remedy the issue. They could have offered to come out anyway (I'd be fine with paying a security deposit to cover the callout cost while my eligibility issue was sorted out). What they did was struggled their sholders and hung up on me. Not really the best thing to do if you are facing a perfect opportunty to convert a customer over to your own insurance company. I could have been impressed with AA stepping up with a some kind of solution and decided to chuck Toyota in favour of going with AA directly. Sadly they didn't so I'm going back to AMI who have done good by me on several occassions (both roadside assistance related as well as general insurance stuff).


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  # 2220646 18-Apr-2019 14:44
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Fair call.


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  # 2220655 18-Apr-2019 14:53
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I thought AA covers the person not the car. Person only has to be with any car, can be passenger .
Maybe the Toyota one was a customised one that just covered car for the sales yard.

Where AMI would cover the car for breakdown service, not the person.


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  # 2220970 19-Apr-2019 09:46
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I wouldn't. I've had both. AMI have the $100 excess, AA don't. AMI have been excellent with claims, not so much AA. If you want to join AA, you don't have to have insurance with them to do so.


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