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602 posts

Ultimate Geek
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# 249078 24-Apr-2019 12:59
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Just thought I'd post about an experience I've just had with a Nilfisk C120.7‐6 waterblaster. Bought November 2017, had been going fine although it hadn't really had much use. In February this year the pump randomly started not kicking in when the trigger was pulled. It would still work, but I'd have to pulse the trigger on and off, or hold it down for 10 - 15 secs to get it to kick in. 


Emailed the place I bought it off (it was a few months outside it's 12 month warranty at this point) and they advised they would contact the distributor. Didn't hear back from them, so I emailed again earlier this month and they apparently contacted the distributor again, then sent me down a warranty claim form. 


I filled this out and then called the distributor to confirm if they could organise a courier pickup or if I needed to ship it back to them. They asked me to email them the claim form, which I did, they promptly emailed back, apologizing for the issue and said they would send me a new waterblaster free of charge, and they didn't want the old one back. 


Not once was the fact it was out of it's warranty questioned, and while I've not received the replacement yet (this was only yesterday) I'm sure I will, and it's very refreshing to get service like this.





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291 posts

Ultimate Geek
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  # 2223171 24-Apr-2019 13:17
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Thats a great outcome.  I only had one  pleasant 'out of warranty experience' with a set of Blackbox headphones.   New one sent in the post rather promptly.



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Uber Geek
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  # 2223181 24-Apr-2019 13:53
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Thats a great outcome.  I only had one  pleasant 'out of warranty experience' with a set of Blackbox headphones.   New one sent in the post rather promptly.





I am not joking when I tell you that I have had my original black box headphones replaced under warranty, not one, but twice, no questions asked, 8 years and 10 years after the original purchase date. 


Both times I got the current version back and a nice letter apologising that they didn't last. Both were physical faults, which in my opinion were wear and tear related, they wouldn't have a bar of it and insisted on replacing them. 





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