We have a Russell Hobbs benchtop oven. It has a 2 year warranty, my receipt says Feb 2017. It stopped working yesterday. All lights and beeps are normal but no heating of elements. A $399 RRP product

I called my nearest branch. They say it's out of warranty. I say the CGA would cover this, the say CGA only covers the manufacturer warranty. I say then you are saying the CGA doesnt do anything? They say the CGA does lots of things, but inside the manufactures warranty. Asked to speak to the manager, she is the manager

I called the branch I bought the oven from. She confirmed the CGA doesnt cover after the 2 years. She also said its a consumable issue, i.e the elements. I asked if they have elements, they say they don't do spare parts. Tells me I need to call Russell Hobbs, they "might" do something. But she took my number and talked to the manager. The manager said thats ok they will replace it no problem. But she did say that they need to send it back to Russell Hobbs as they are quite good if its just out of warranty. So, thats telling me CGA does not apply, and I am getting it done as a favour.

My gut feel is that the manager knows the deal. But staff don't know and/or take the stern line. I did ask if she understands the CGA, she said they have to know all about it. Well, not that I can see

Not happy, despite that they will cover it, that's not the point