Experiences with Trademe Dispute Resolution/Buyers Protection

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mrgsm021

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#253028 22-Jul-2019 14:40

Hi everyone,

Just would like to hear from anyone who's had to file a report with Trademe Dispute Resolutions and if anyone got their money back via buyers protection or is it a lost cause?

Background:

Ordered a OP 7 Pro and paid via Ping on 8 July to a seller that has over 99% positive feedback and seller had been on Trademe for several years.

I then saw whole bunch of consecutive negative feedbacks left by other disgruntled buyers for this seller, after the order, which I started getting concerned with alarm bells ringing.

So sent seller several emails and no response whatsoever so I filed a disput resolution report with Trademe on 16 July.

Fast forward to today, it's basically the same as what others have experienced, initial communication from seller saying they will get back with tracking details after a few days and then radio silence.

Have seen seller responding to some feedback saying they've had email issue over the last few weeks, which is load of BS because they use Gmail.

Trademe dispute resolution has only gotten back to me today saying they've been in touch with seller asking them to contact me directly to resolve the issue and have replied to Trademe advising the seller has not made contact despite several email contact attempts. Trademe will get back to me within a week to review my case under buyers protection.

TBH I am not holding my breathe of getting my money back since I don't see how Trademe would agree to provide a refund to everyone affecte.

The negative feedbacks have continued to flow in and Trademe had removed all the seller's listings last week.

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Geekzone

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#2281437 22-Jul-2019 14:40

Hmmmm. Here we go.

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Handle9

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#2281445 22-Jul-2019 14:48

Do a credit card charge back.

clive100

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#2281452 22-Jul-2019 14:55

Watching with interest.

Don't see how a charge back would work with Trademe "Ping" in the middle ?

Trademe may have the ability to offer refund but is their staff sufficiently trained to correctly understand & handle the situation appropriately.

My past experience with Trademe's dispute resolution service is not a positive one.

surfisup1000

5288 posts

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#2281455 22-Jul-2019 14:59

Do you qualify under the terms of buyer protection?

If so, I don't see why they wouldn't repay you.... after first making certain the seller has gone rogue, of course.

xpd

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#2281456 22-Jul-2019 15:01

Ebays worse.... wife sent expensive item to Spain, buyer refused to accept the package because it had a mark on the packaging - wouldn't open it to confirm goods were fine. Buyer got to keep item and got refund from Ebay (they sided with him) - so my wife was out of money and product.

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gareth41

742 posts

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#2281497 22-Jul-2019 15:06

Handle9: Do a credit card charge back.

If you do a charge back, you will probably end up getting your money back, however its likely that TradeMe will close your account and ban you. People have had similar experiences with AliExpress - goods not received so open a dispute which doesn't get resolved and then resort to a credit card charge back - AliExpress closes the account and bans the person. So you need to decide if its worth losing your TradeMe account, if opening a new one will be a headache, losing a good reputation which you then have the rebuild again under a new account, that's if they don't identify you and link you to the previous account.

Batman

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#2281541 22-Jul-2019 15:13

I think initiating a credit card charge back could be the best thing to do. But first file a police report as a legal statement/declaration of your position. The credit card company and/or trademe will take you more seriously than a verbal I said he said.

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mrgsm021

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#2281542 22-Jul-2019 15:17

Thanks guys for the responses so far.

Unfortunately credit card charge back would not be an option as my Ping was set up to be paid via a bank account, not a credit card :-(

NPCtom

430 posts

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#2281615 22-Jul-2019 17:16

mrgsm021:

Thanks guys for the responses so far.

Unfortunately credit card charge back would not be an option as my Ping was set up to be paid via a bank account, not a credit card :-(

You should still be able to create a transaction dispute with your bank even if it was via direct debit. Have a go and let us know of the result!

mrgsm021

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#2281671 22-Jul-2019 18:59

NPCtom:
You should still be able to create a transaction dispute with your bank even if it was via direct debit. Have a go and let us know of the result!

Thanks for the suggestion, I'll hit up the bank and report back

sleemanj

1490 posts

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#2281866 23-Jul-2019 01:43

Have had to do ping disputes a couple times as a buyer, both occasions refunded, but does take a week or two to work through the process.

---
James Sleeman
I sell lots of stuff for electronic enthusiasts...

sleemanj

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#2281867 23-Jul-2019 01:47

Also to add, if the seller is UDS Mart, there is customs involvement with that one, see trademe message boards https://www.trademe.co.nz/Community/MessageBoard/Threads.aspx?topic=10

---
James Sleeman
I sell lots of stuff for electronic enthusiasts...

tripp

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#2281924 23-Jul-2019 08:14

Ah was just a matter of time before customs snapped out the under value of drop shipping that happens on trademe

surfisup1000

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#2281928 23-Jul-2019 08:26

sleemanj: Have had to do ping disputes a couple times as a buyer, both occasions refunded, but does take a week or two to work through the process.

I don't see why the OP is so negative about the ping resolution service.. when they haven't even worked through it as yet.

This is why I asked whether the OP had complied with the Ping T&C's.

The ping guarantee would be worthless to buyers if Trademe did not support it. And, trademe would be in breach of the law too, by promising to guarantee qualifying sales but not doing so.

Personally, I'd work through the ping process first. Before trying to reverse any credit card payments.

NPCtom

430 posts

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#2282301 23-Jul-2019 15:45

surfisup1000:

sleemanj: Have had to do ping disputes a couple times as a buyer, both occasions refunded, but does take a week or two to work through the process.

I don't see why the OP is so negative about the ping resolution service.. when they haven't even worked through it as yet.

This is why I asked whether the OP had complied with the Ping T&C's.

The ping guarantee would be worthless to buyers if Trademe did not support it. And, trademe would be in breach of the law too, by promising to guarantee qualifying sales but not doing so.

Personally, I'd work through the ping process first. Before trying to reverse any credit card payments.

I believe it was through a bank account not a cc.

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