Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




706 posts

Ultimate Geek


# 253028 22-Jul-2019 14:40
Send private message quote this post

Hi everyone,

 

Just would like to hear from anyone who's had to file a report with Trademe Dispute Resolutions and if anyone got their money back via buyers protection or is it a lost cause?

 

 

 

Background:

 

Ordered a OP 7 Pro and paid via Ping on 8 July to a seller that has over 99% positive feedback and seller had been on Trademe for several years.

 

I then saw whole bunch of consecutive negative feedbacks left by other disgruntled buyers for this seller, after the order, which I started getting concerned with alarm bells ringing.

 

So sent seller several emails and no response whatsoever so I filed a disput resolution report with Trademe on 16 July.

 

Fast forward to today, it's basically the same as what others have experienced, initial communication from seller saying they will get back with tracking details after a few days and then radio silence.

 

Have seen seller responding to some feedback saying they've had email issue over the last few weeks, which is load of BS because they use Gmail.

 

Trademe dispute resolution has only gotten back to me today saying they've been in touch with seller asking them to contact me directly to resolve the issue and have replied to Trademe advising the seller has not made contact despite several email contact attempts. Trademe will get back to me within a week to review my case under buyers protection.

 

TBH I am not holding my breathe of getting my money back since I don't see how Trademe would agree to provide a refund to everyone affecte.

 

The negative feedbacks have continued to flow in and Trademe had removed all the seller's listings last week.

 

 


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
5698 posts

Uber Geek

Trusted
Geekzone
Lifetime subscriber

  # 2281437 22-Jul-2019 14:40
Send private message quote this post

Hmmmm. Here we go.





I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



2293 posts

Uber Geek

Trusted
Subscriber

  # 2281445 22-Jul-2019 14:48
Send private message quote this post

Do a credit card charge back.

 
 
 
 


184 posts

Master Geek


  # 2281452 22-Jul-2019 14:55
Send private message quote this post

Watching with interest.

 

Don't see how a charge back would work with Trademe "Ping" in the middle ?

 

Trademe may have the ability to offer refund but is their staff sufficiently trained to correctly understand & handle the situation appropriately.

 

My past experience with Trademe's dispute resolution service is not a positive one.


4314 posts

Uber Geek


  # 2281455 22-Jul-2019 14:59
Send private message quote this post

Do you qualify under the terms of buyer protection? 

 

If so, I don't see why they wouldn't repay you.... after first making certain the seller has gone rogue, of course. 

 

 


xpd

Chief Trash Bandit
9806 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  # 2281456 22-Jul-2019 15:01
Send private message quote this post

Ebays worse....  wife sent expensive item to Spain, buyer refused to accept the package because it had a mark on the packaging - wouldn't open it to confirm goods were fine. Buyer got to keep item and got refund from Ebay (they sided with him)  - so my wife was out of money and product.





XPD / Gavin / DemiseNZ

 

Server : i5-3470s @ 3.50GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  20GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, emulation, geekery, and my attempts at photography.     Now on BigPipe 100/100 and 2Talk

 

Emulation - The art of getting your $4000 PC to run an 80's system - and still fails.


622 posts

Ultimate Geek


  # 2281497 22-Jul-2019 15:06
Send private message quote this post

Handle9: Do a credit card charge back.

 

If you do a charge back, you will probably end up getting your money back, however its likely that TradeMe will close your account and ban you.  People have had similar experiences with AliExpress - goods not received so open a dispute which doesn't get resolved and then resort to a credit card charge back - AliExpress closes the account and bans the person.  So you need to decide if its worth losing your TradeMe account, if opening a new one will be a headache, losing a good reputation which you then have the rebuild again under a new account, that's if they don't identify you and link you to the previous account.


Mad Scientist
20643 posts

Uber Geek

Trusted
Lifetime subscriber

  # 2281541 22-Jul-2019 15:13
Send private message quote this post

I think initiating a credit card charge back could be the best thing to do. But first file a police report as a legal statement/declaration of your position. The credit card company and/or trademe will take you more seriously than a verbal I said he said.





Involuntary autocorrect in operation on mobile device. Apologies in advance.


 
 
 
 




706 posts

Ultimate Geek


  # 2281542 22-Jul-2019 15:17
Send private message quote this post

Thanks guys for the responses so far.

 

Unfortunately credit card charge back would not be an option as my Ping was set up to be paid via a bank account, not a credit card :-(


NodexHost
157 posts

Master Geek

Subscriber

  # 2281615 22-Jul-2019 17:16
Send private message quote this post

mrgsm021:

 

Thanks guys for the responses so far.

 

Unfortunately credit card charge back would not be an option as my Ping was set up to be paid via a bank account, not a credit card :-(

 

 

You should still be able to create a transaction dispute with your bank even if it was via direct debit. Have a go and let us know of the result!




706 posts

Ultimate Geek


  # 2281671 22-Jul-2019 18:59
Send private message quote this post

NPCtom:

You should still be able to create a transaction dispute with your bank even if it was via direct debit. Have a go and let us know of the result!



Thanks for the suggestion, I'll hit up the bank and report back

1282 posts

Uber Geek


  # 2281866 23-Jul-2019 01:43
Send private message quote this post

Have had to do ping disputes a couple times as a buyer, both occasions refunded, but does take a week or two to work through the process.




---
James Sleeman
I sell lots of stuff for electronic enthusiasts...


1282 posts

Uber Geek


  # 2281867 23-Jul-2019 01:47
Send private message quote this post

Also to add, if the seller is UDS Mart, there is customs involvement with that one, see trademe message boards https://www.trademe.co.nz/Community/MessageBoard/Threads.aspx?topic=10




---
James Sleeman
I sell lots of stuff for electronic enthusiasts...


3335 posts

Uber Geek

Trusted
Lifetime subscriber

  # 2281924 23-Jul-2019 08:14
Send private message quote this post

Ah was just a matter of time before customs snapped out the under value of drop shipping that happens on trademe


4314 posts

Uber Geek


  # 2281928 23-Jul-2019 08:26
2 people support this post
Send private message quote this post

sleemanj: Have had to do ping disputes a couple times as a buyer, both occasions refunded, but does take a week or two to work through the process.

 

I don't see why the OP is so negative about the ping resolution service.. when they haven't even worked through it as yet. 

 

This is why I asked whether the OP had complied with the Ping T&C's. 

 

The ping guarantee would be worthless to buyers if  Trademe did not support it. And, trademe would be in breach of the law too, by promising to guarantee qualifying sales but not doing so. 

 

Personally, I'd work through the ping process first. Before trying to reverse any credit card payments. 


NodexHost
157 posts

Master Geek

Subscriber

  # 2282301 23-Jul-2019 15:45
Send private message quote this post

surfisup1000:

 

sleemanj: Have had to do ping disputes a couple times as a buyer, both occasions refunded, but does take a week or two to work through the process.

 

I don't see why the OP is so negative about the ping resolution service.. when they haven't even worked through it as yet. 

 

This is why I asked whether the OP had complied with the Ping T&C's. 

 

The ping guarantee would be worthless to buyers if  Trademe did not support it. And, trademe would be in breach of the law too, by promising to guarantee qualifying sales but not doing so. 

 

Personally, I'd work through the ping process first. Before trying to reverse any credit card payments. 

 

 

I believe it was through a bank account not a cc. 


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Kiwi workers still falling victim to old cyber tricks
Posted 12-Aug-2019 20:47


Lightning Lab GovTech launches 2019 programme
Posted 12-Aug-2019 20:41


Epson launches portable laser projector
Posted 12-Aug-2019 20:27


Huawei launches new distributed HarmonyOS
Posted 12-Aug-2019 20:20


Lenovo introduces single-socket servers for edge and data-intensive workloads
Posted 9-Aug-2019 21:26


The Document Foundation announces LibreOffice 6.3
Posted 9-Aug-2019 16:57


Symantec sell enterprise security assets for US$ 10.7 billion to Broadcom
Posted 9-Aug-2019 16:43


Artificial tongue can distinguish whisky and identify counterfeits
Posted 8-Aug-2019 20:20


Toyota and Preferred Networks to develop service robots
Posted 8-Aug-2019 20:11


Vodafone introduces new Vodafone TV device
Posted 7-Aug-2019 17:16


Intel announces next-generation Intel Xeon Scalable processors with up to 56 cores
Posted 7-Aug-2019 15:41


Nokia 2.2 released in New Zealand
Posted 5-Aug-2019 19:38


2degrees celebrating ten years
Posted 5-Aug-2019 05:00


Sure Petcare launches SureFeed microchip pet feeder
Posted 2-Aug-2019 17:00


Symantec Threat Intelligence: revival and rise of email extortion scams
Posted 2-Aug-2019 16:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.