Appliance delivery costs

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DarthKermit

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#254267 4-Aug-2019 17:32

I'm in the market for a new washing machine. I looked in both Smiths City and Noel Leeming today. Both stores were asking about $85 for delivery within town.

Are profit margins now so low they need to do this? It seemed a bit excessive to me.

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#2289743 4-Aug-2019 17:36

Seems reasonable to me. Probably take them 15+ mins, probably 2 guys, vehicle costs etc. If its too much then get a friend to help, go rent a trailer and spend an hour or so doing it yourself.

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mattwnz

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#2289744 4-Aug-2019 17:37

85 is lower than some stores charge. This is why I always pickup stuff using a trailer from the store...which is fine if you have a trailer or can borrow one. I wonder how long it will be before health and safety prevent this. Funnily enough, stores tend to have just one person delivering stuff I have found. Our huge double door fridge which we did pay to get deliver and weighed alot, there was only one person who delivered it, but he was a very big guy.

quickymart

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#2289745 4-Aug-2019 17:39

Mine was free as they screwed up the delivery date, but normally it's between $80-$120.

boosacnoodle

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#2289756 4-Aug-2019 17:57

Harvey Norman have shipped from Dunedin to Christchurch or within Christchurch for $60 for me multiple times. I'm pretty sure the shipping fee is negotiable in-store.

Noel Leeming tends to be quite a bit more expensive for shipping, however they occasionally run a free online shipping promo for appliances.

In general, if you pay online expect to pay more as you have no way to negotiate any of the price.

snnet

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#2289758 4-Aug-2019 17:59

I don't think that's terrible pricing to be honest, but are you sure you can't just pick it up yourself? My washing machine fitted in my car with the back seats down

Kraven

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#2289862 4-Aug-2019 19:34

Pop into Leader & Watt and see if they’ll match the price, afaik they still do free delivery with Palmy.

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insane

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#2289885 4-Aug-2019 20:15

Last time I bought a washing machine I negotiated free delivery and equal to best price on Pricespy. Back then $50 was the norm.

+1 for trying to fit it in your car, especially if you have a hatchback.

Loismustdye

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#2289888 4-Aug-2019 20:24

Pop into Caltex etc, and rent a trailer for an hour for about $10.
A lot of stores say the delivery charge is outta their hands as it’s contracted out to another firm,.... at least that’s what they tell me.

DjShadow

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#2289892 4-Aug-2019 20:45

Loismustdye: Pop into Caltex etc, and rent a trailer for an hour for about $10.
A lot of stores say the delivery charge is outta their hands as it’s contracted out to another firm,.... at least that’s what they tell me.

I know the Lower Hutt Smith's City has contracted Canterbury Freight (in Smiths City branding) to do their deliveries

mattwnz

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#2289937 4-Aug-2019 22:52

I have negotiated free delivery from the hutt to the wairarapa before on a fridge from Smiths city. So it is something to negotiate over.

Dunnersfella

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#2289943 4-Aug-2019 23:49

If they can afford to give away free delivery - then there's money to be saved on the appliance up front.

If $85 is too expensive, pick it up yourself or try to understand what it costs to run a business and stump up for the service.

2 x people, a suitable vehicle, vehicle running costs, ACC levies, safety training / equipment etc etc - it's not a cheap prospect whatsoever.

Harvey Norman contract out.

Noel Leeming delivery is internal.

Not sure about Kitchen Things.

Smiths City... well I doubt they'll be in business the next time I need a washing machine.

JB HiFi couldn't turn a cent selling washing machines.

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jonathan18

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#2290008 5-Aug-2019 08:40

Loismustdye: Pop into Caltex etc, and rent a trailer for an hour for about $10.
A lot of stores say the delivery charge is outta their hands as it’s contracted out to another firm,.... at least that’s what they tell me.

I faced this issue with Freedom earlier this year, who contract a local company to deliver their furniture. It was going to be something ridiculous ($200sh I think) to deliver a two-piece lounge suite, and that was a distance of not much more than 1km! They even started the conversation 'you'll probably want to arrange delivery yourself, because...' - a sad reflection on the service!

As for Leader and Watt in PN - yep, they do free delivery within 50km (see their home page - https://leaderandwatt.co.nz/). And, actually, I've found their specials can be pretty decent, and in the past they've been willing to match competitive prices. They're one of those old-fashioned 'family-owned' stores, of which there are fewer and fewer, so I'm happy to support them, when I remember they're there!

networkn

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#2290025 5-Aug-2019 09:10

It's very reasonable. Just understand that if you negotiate free shipping, or discounted shipping, someone still has to pay the delivery people, it's just paid by the seller not the buyer. Ultimately, it's paid by the buyer regardless :)

chevrolux

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#2290028 5-Aug-2019 09:21

$85 is rubbish for a 5 minute drive across Palmy.....

But as others have said, someone has to pay eventually. I would personally just want to negotiate a "free" delivery purely to make myself feel better. At the end of the day, nothing is free.

Blurtie

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#2290034 5-Aug-2019 09:25

As others have said, I managed to negotiate free delivery with NL about a year ago for a new fridge and dish washer. The kicker for me was that it included installation, removal our old appliances and packaging too. Not sure if this service was over and above the 'standard' delivery cost?

Our old appliances were kaput, so was glad they took it away, didn't want the hassle of trying to flog it off on TM or taking it to the tip myself. I imagine the delivery charge would've been close to the charge I would've paid to get rid of it at the tip!

In terms of installation, while it's probably pretty straight forward for a WM, I'm glad they installed our DW (dish drawers).. They managed to do it in about 15 mins or so, whereas I probably could've easily spent an hour or two. They'd obviously done it many times before, so knew exactly what they were doing.

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