Experienced Phone Tech Service Person Needed to clarify Flip Homeline Caller ID issue

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Tomahawk66

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#255558 18-Aug-2019 09:06

After going round and round in circles with Flip's technical people re the issue I am having with Flip's caller id service, I am back at square one.

I previously paid for the caller id service with Spark. With this service, using an old corded phone and separate caller display unit, and then a more modern digital cordless phone that had caller display built into it, any and ALL calls that were made to my landline number were recorded/logged (ie saved to the caller id list). A number that was 'blocked or private' that rang my home number came up displaying as a little - (a little line) with the date and time the call came through. A number that was not private came up and then was stored showing the number and the date and time etc.

With the Flip caller id service when a private number rings my home number it says on the display on the handset 'incoming call'. Obviously there is no number for me to see as the number is private. When I finish the call and hang up and then press the caller id button on the phone there is nothing there at all. It is as if the call never happened.

With the Spark caller id service there would be a record of a call coming in and if I was out and missed a call from a private number, I could still tell if someone had phoned me as the little - line would show up, along with the date and the time the call came through.

Can anyone here please explain to me how caller ID works technically and why Flip can not provide the same service as Spark did??? Is it a software setting?

Moving back to Spark is not an option for me at this time.

Thank you.

coffeebaron

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#2301149 18-Aug-2019 09:15

Do you receive caller ID on non blocked numbers ok?

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Tomahawk66

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#2301155 18-Aug-2019 09:46

coffeebaron: Do you receive caller ID on non blocked numbers ok?

Yes, calls that are from non blocked numbers come through and store in the caller log perfectly fine.

sbiddle

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#2301157 18-Aug-2019 09:52

Sounds more like a handset issue to me.

There is going to be very little advice anybody here can offer - based on your other thread we have no idea what voice platform you've even on (Spark / Chorus / Vocus) unless somebody from Vocus can tell us.

Tomahawk66

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#2301158 18-Aug-2019 10:03

sbiddle:

Sounds more like a handset issue to me.

There is going to be very little advice anybody here can offer - based on your other thread we have no idea what voice platform you've even on (Spark / Chorus / Vocus) unless somebody from Vocus can tell us.

If it was a handset issue, why would it be the same when using my very old, separate caller display unit and old corded phone. A blocked call didn't show up on that either, whereas previously it did. And if it was a handset issue, why did the handset work on the Spark system and not the Flip system? I haven't changed the handsets? If there are some settings somewhere on the handset to change I will gladly do that.....to get it to work on the Flip system the same as it worked on the Spark system.

Sorry but I have no idea what 'voice platform' means? All I know is I was with Spark using an ordinary copper landline based phone, and now I am with Flip using the same ordinary copper landline based phone..... ??

sbiddle

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#2301160 18-Aug-2019 10:12

Tomahawk66:

sbiddle:

Sounds more like a handset issue to me.

There is going to be very little advice anybody here can offer - based on your other thread we have no idea what voice platform you've even on (Spark / Chorus / Vocus) unless somebody from Vocus can tell us.

If it was a handset issue, why would it be the same when using my very old, separate caller display unit and old corded phone. A blocked call didn't show up on that either, whereas previously it did. And if it was a handset issue, why did the handset work on the Spark system and not the Flip system? I haven't changed the handsets? If there are some settings somewhere on the handset to change I will gladly do that.....to get it to work on the Flip system the same as it worked on the Spark system.

Sorry but I have no idea what 'voice platform' means? All I know is I was with Spark using an ordinary copper landline based phone, and now I am with Flip using the same ordinary copper landline based phone..... ??

The fact you're using a copper landline doesn't mean a lot. Your voice service could be delivered using one of 4 ways, and without knowing which one there isn't a lot anybody can add.

- Spark NEAX (legacy Spark exchange)

- New Spark VoIP platform

- Vocus equipment in the exchange

- Chorus ISAM-V linecard

The fact you were with Spark 10 years ago (or whatever it was from your previous thread - starting a new thread rather that continuing the discussion in the previous thread just makes things confusing) means very litte. Even Spark's NEAXs are now being decommissioned and there is no guarantee things would work the same on their new platform.

Bung

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#2301167 18-Aug-2019 10:51

Tomahawk66:
With the Flip caller id service when a private number rings my home number it says on the display on the handset 'incoming call'. Obviously there is no number for me to see as the number is private. When I finish the call and hang up and then press the caller id button on the phone there is nothing there at all. It is as if the call never happened.

With the Spark caller id service there would be a record of a call coming in and if I was out and missed a call from a private number, I could still tell if someone had phoned me as the little - line would show up, along with the date and the time the call came through.

With the Flip service it could be that if there was no number available there is no message sent. Normally there should be a message indicating whether the number was private or just unavailable. Alternatively there could be something about the Flip message that the terminal devices can't handle.

Tomahawk66

181 posts

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#2301195 18-Aug-2019 12:51

sbiddle:

Tomahawk66:

sbiddle:

Sounds more like a handset issue to me.

There is going to be very little advice anybody here can offer - based on your other thread we have no idea what voice platform you've even on (Spark / Chorus / Vocus) unless somebody from Vocus can tell us.

If it was a handset issue, why would it be the same when using my very old, separate caller display unit and old corded phone. A blocked call didn't show up on that either, whereas previously it did. And if it was a handset issue, why did the handset work on the Spark system and not the Flip system? I haven't changed the handsets? If there are some settings somewhere on the handset to change I will gladly do that.....to get it to work on the Flip system the same as it worked on the Spark system.

Sorry but I have no idea what 'voice platform' means? All I know is I was with Spark using an ordinary copper landline based phone, and now I am with Flip using the same ordinary copper landline based phone..... ??

The fact you're using a copper landline doesn't mean a lot. Your voice service could be delivered using one of 4 ways, and without knowing which one there isn't a lot anybody can add.

- Spark NEAX (legacy Spark exchange)

- New Spark VoIP platform

- Vocus equipment in the exchange

- Chorus ISAM-V linecard

The fact you were with Spark 10 years ago (or whatever it was from your previous thread - starting a new thread rather that continuing the discussion in the previous thread just makes things confusing) means very litte. Even Spark's NEAXs are now being decommissioned and there is no guarantee things would work the same on their new platform.

Unfortunately you have misunderstood what I wrote, or attempted to explain. I was with Spark until May of this year..... not ten years ago. What I was trying to say was that I have had the caller id service for 10 years.

Thank you for explaining that there are 4 different ways my voice service could be delivered. I had no idea.

I'm not trying to make anything confusing for anyone, I'm just trying to understand what is going on.

I realise now I'm not going to get what I had with Spark. Thank you for your reply :-)

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Tomahawk66

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#2301197 18-Aug-2019 12:54

Bung:
Tomahawk66:

With the Flip caller id service when a private number rings my home number it says on the display on the handset 'incoming call'. Obviously there is no number for me to see as the number is private. When I finish the call and hang up and then press the caller id button on the phone there is nothing there at all. It is as if the call never happened.

With the Spark caller id service there would be a record of a call coming in and if I was out and missed a call from a private number, I could still tell if someone had phoned me as the little - line would show up, along with the date and the time the call came through.

With the Flip service it could be that if there was no number available there is no message sent. Normally there should be a message indicating whether the number was private or just unavailable. Alternatively there could be something about the Flip message that the terminal devices can't handle.

Thank you Bung,

I've given up now. Just have to accept it won't work the way it did earlier in the year when I was still with Spark. I've only been with Flip for 3 months.

coffeebaron

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#2301268 18-Aug-2019 15:28

You should also ask your friend why their caller ID is blocked? Perhaps they can unblock it permanently or at least when they call you. If they are on Spark landline then precede your number with 0196. Other phone providers will have various ways to unblock per call too.
There is seldom any good excuse to block your caller ID these days and more & more people just block such calls now.

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Tomahawk66

181 posts

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#2301325 18-Aug-2019 17:53

coffeebaron: You should also ask your friend why their caller ID is blocked? Perhaps they can unblock it permanently or at least when they call you. If they are on Spark landline then precede your number with 0196. Other phone providers will have various ways to unblock per call too.
There is seldom any good excuse to block your caller ID these days and more & more people just block such calls now.

Thanks for your reply Coffeebaron. My friend has an unlisted number so it doesn't show up. Out of curiosity, how do you block a number that is private?

richms

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#2301326 18-Aug-2019 17:56

Tomahawk66:

Thanks for your reply Coffeebaron. My friend has an unlisted number so it doesn't show up. Out of curiosity, how do you block a number that is private?

There are apps for it, and some telephones have an option to only ring for legit calls too.

There are some arcane FCC rules that block the telco side vendors from blocking calls, and since the US is their biggest market the suppliers of telco equipment arent keen on developing software just for the rest of the world to deal with spam calls, so it all comes down to being done on the client device side.

Sadly analog landlines have no option to reject so their only options are to not ring, or to send straight to an answering machine in them.

Richard rich.ms

Tomahawk66

181 posts

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#2301328 18-Aug-2019 18:00

richms:

Tomahawk66:

Thanks for your reply Coffeebaron. My friend has an unlisted number so it doesn't show up. Out of curiosity, how do you block a number that is private?

There are apps for it, and some telephones have an option to only ring for legit calls too.

There are some arcane FCC rules that block the telco side vendors from blocking calls, and since the US is their biggest market the suppliers of telco equipment arent keen on developing software just for the rest of the world to deal with spam calls, so it all comes down to being done on the client device side.

Sadly analog landlines have no option to reject so their only options are to not ring, or to send straight to an answering machine in them.

How would you set an analog landline like mine to not ring when a blocked or private number came through?

richms

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#2301334 18-Aug-2019 18:08

Tomahawk66:

How would you set an analog landline like mine to not ring when a blocked or private number came through?

Buy one with that feature.

Richard rich.ms

Tomahawk66

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#2301344 18-Aug-2019 18:41

coffeebaron: If they are on Spark landline then precede your number with 0196.

Thanks again Coffeebaron, just tried that and it worked. Saw my friend's number on the caller display.

Tomahawk66

181 posts

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#2301345 18-Aug-2019 18:42

richms:

Tomahawk66:

How would you set an analog landline like mine to not ring when a blocked or private number came through?

Buy one with that feature.

Wow, thanks Richms, had no idea phones like that were even available.