Six month old LG TV: consumer rights and guarantee?

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01EG

604 posts

Ultimate Geek

#260010 6-Nov-2019 09:17

Hi, my TV LG 8 series is broken again during this year when I bought it in middle of April 2019. First one was the dead pixels, I got a new panel, now the TV power, don't know what happened yet, Advanced Television Services will assess it. Question: Do I have a right to request a new TV rather then fixing it again? Thanks

tardtasticx

3075 posts

Uber Geek

#2348863 6-Nov-2019 09:59

Depends on the issue. If it won’t turn on, I would consider it a major fault and grounds for rejection.

01EG

604 posts

Ultimate Geek

#2348865 6-Nov-2019 10:07

tardtasticx: Depends on the issue. If it won’t turn on, I would consider it a major fault and grounds for rejection.

Thank you. Currently it isn't turn on, but there is a red light indicating it is power on.

networkn

Networkn
32350 posts

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#2348876 6-Nov-2019 10:39

Is there an End User way to factory reset the TV? I'd be looking to do this before anything else.

01EG

604 posts

Ultimate Geek

#2348900 6-Nov-2019 11:10

networkn:
Is there an End User way to factory reset the TV? I'd be looking to do this before anything else.

There is a factory reset through UI (webOS), I can't do it as TV is not turn on.

Bung

6477 posts

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#2348914 6-Nov-2019 11:15

Have you tried without the remote?

networkn

Networkn
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#2348917 6-Nov-2019 11:22

01EG:
networkn:

Is there an End User way to factory reset the TV? I'd be looking to do this before anything else.

There is a factory reset through UI (webOS), I can't do it as TV is not turn on.

No other way?

01EG

604 posts

Ultimate Geek

#2348920 6-Nov-2019 11:26

networkn:
No other way?

I could not find it