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#262214 10-Jan-2020 16:44
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Sent a Parcel Christchurch to Dunedin Courier Post.

Paid at Post Office $7 for A4 size bag which includes postage, $3 extra for Courier which got told includes tracking.

Receipt printed with tracking number as part of the receipt.

Tracking worked fine and person received it next day.

Now I’ve heard back from person saying NZ post wants them to pay $1 for tracking otherwise they won’t deliver parcel.

So they’re even incompetent to know they delivered it.

They communicated by email which guess they got from person tracking it their end, and person is armament it’s my parcel they’re asking it for.

They find it funny and have no intention going to post office to pay $1.
I also find it strange that the receipt printed the tracking number if not paid for, would think it would not print the number if not brought.


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  #2389735 10-Jan-2020 16:53
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They communicated by email which guess they got from person tracking it their end, and person is armament it’s my parcel they’re asking it for.

 

To be honest it sounds like a scam,

 

 

 

How are they asking for the payment to be made, ??

 

and how have they gotten the receiver's email address??

 

The package will have a tracking number on it, Have they identified the specific tracking number ?


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  #2389736 10-Jan-2020 16:55
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$3 doesn't include tracking. That's just the standard courier upgrade fee.

 

 


 
 
 
 


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  #2389791 10-Jan-2020 17:16
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sbiddle:

 

$3 doesn't include tracking. That's just the standard courier upgrade fee.

 

 

 

 

 

 

The OP said that  they were told the $3 upgrade to courier also included tracking, so they were given incorrect information it sounds like. If they had known it was an extra $1 for tracking, they may not have purchased it.  But I would have thought all courier parcels were tracked anyway, as that is as much for the couriers protection than anyone. The time for them to chase up the undercharge would surely cost far more than $1 in time. Surely they have to follow common sense. Not enough common sense in many companies these days. I am dealing with a similar type of situation with a big company, who could easily solve the problem in 5 minutes at no cost to them, but instead I can't get past their overseas outsourced call centre staff in India who refuse to escalate it to a local manager. The quality of support from many companies these days is terrible, because they just follow flow charts and don't follow common sense, and often the people customers are forced to deal with don't have any authentication to deviate from the flow chart. .


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  #2389792 10-Jan-2020 17:26
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By default, the ticket used to upgrade a red bag to courier (non-signature) is automatically tracked. The $3 gets you both overnight and tracked.

 

 


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  #2389794 10-Jan-2020 17:30
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Rereading it again, it does sound like a scam. The receiver doesn't even have the contract of carriage, so I wouldn't have though they wouldn't even have any right to send the receiver an email like that. Your trac and trace log on their website should infact show you any information like that, so you should just check it to make sure to see if there are any such messages on it. But it does make me wonder how a scammer could have got that info.




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  #2389797 10-Jan-2020 17:39
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sbiddle:

$3 doesn't include tracking. That's just the standard courier upgrade fee.


 



Thanks, so probably not a scam as what I paid was $1 less.
I haven’t seen Email, but person sent to is a relative so not someone unknown to me. Guess there were other identifying things in Email as well.

See what happens, they are just going to ignore it.

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  #2389800 10-Jan-2020 17:45
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rugrat:
sbiddle:

 

$3 doesn't include tracking. That's just the standard courier upgrade fee.

 

 

 

 

 



Thanks, so probably not a scam as what I paid was $1 less.
I haven’t seen Email, but person sent to is a relative so not someone unknown to me. Guess there were other identifying things in Email as well.

See what happens, they are just going to ignore it.

 

 

 

But why are they asking the receiver to pay, when the receiver didn't even have the contract of carriage? I would be quite annoyed that they had contacted the receiver to pay, and not you.


 
 
 
 


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  #2389801 10-Jan-2020 18:07
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I think it sounds like this scam
https://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=12265507




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler


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  #2389802 10-Jan-2020 18:08
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robjg63: I think it sounds like this scam
https://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=12265507

I have heard of scams like this also

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  #2389807 10-Jan-2020 18:25
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Stinks of BS to me. Possibly something where a courier driver is leaking details to scammers so they have legitish looking details to try to get you with?

 

If the thing is there then nz post cant do crap about it.





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  #2389812 10-Jan-2020 18:42
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Someone posted this scam to facebook - Click to see full size

 

 





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  #2389828 10-Jan-2020 19:37
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It does sound like a scam. How did "NZ Post" would even know the recipient's email address?





 

 

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  #2389829 10-Jan-2020 19:40
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So the killer question is, is it a blanket phish. Or is there a site people are using for tracking (and entering please alert me to delivery changes) that is being leeched.


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  #2389915 10-Jan-2020 21:22
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Someone down here got scammed $63. Usually they would try to call you since your number is on the parcel
Click to see full size

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  #2389988 11-Jan-2020 09:38
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Who would try this scam for $1? Is it to identify foolish people, and then go for higher $?





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