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344 posts

Ultimate Geek


# 262278 14-Jan-2020 12:22
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My 89 year old neighbour, who doesn't sleep well and watches infomercials, has finally been brainwashed into purchasing an IWalk Treadmill from the Tv Shop. 

 

The advertisement says "It's suitable for people of all ages and fitness levels to improve health and stay in shape."

 

 

 

It turned up last week, I saw the courier arrive so I went over that evening and asked if she needed any help. 

 

The package had arrived and she couldn't lift it, so she had cut down the sides of the box, and then left it on the floor. We assembled it for her, set it up and watched while she tried it out - however at 89 years old her stride length is small and she was running to keep up with it at 1km/hour. It clearly wasn't suitable for her, and would be dangerous to use, the design is quite short so she could easily fall off the back and break a hip. 

 

Without trying to persuade her we suggested she have a think about it and we were happy to help her send it back under the 30 day trial period. 

 

So the next day together we called TVShop and asked to return it. 

 

 

 

She paid $750 on a credit card, if she returns it she will lose $100 in P&H, plus the return courier at her cost, plus any damage to the packaging (remember she had to cut the box open?). The cheapest return courier I can find is $155 through my work, other companies are quoting up to $200 to return it. 

 

If she keeps it they have offered her $100 refund, but then she is stuck with a treadmill she can't use. 

 

I did CC one of the Brand Developers managers into an email asking them to give some consideration to her circumstances when they did the refund, but at this stage she will be lucky to get back $450 from her purchase. I can see now why there are a few Iwalks for sale on trademe around the $400 mark. 

 

 

 

Any ideas as to my next step? Could I use Consumer Guarantees Act as not fit for purpose, given they targeted her age group but it's too fast? 

 

It's a hard lesson to learn as a pensioner. 


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4243 posts

Uber Geek


  # 2391626 14-Jan-2020 12:33
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Take the 30 day refund and suck up sending it back by Courier....

 

It can be  expected that the goods be in good condition on return, not the packaging,

 

Just because you had to cut it to get it open should not be a problem, I mean what is a new box worth?? a couple of dollars?

 

The last thing they want is it cluttering up their life ( and house)

 

 

 

 

 

 


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  # 2391670 14-Jan-2020 12:39
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A couple of things.

 

1. What a great neighbour you are.

 

2. Any publicity that shows the TV shop in their true colours in good publicity. Seriously, $750 for that piece of junk?!


 
 
 
 


3506 posts

Uber Geek


  # 2391672 14-Jan-2020 12:48
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I miss 24hr tv that really was, not this infomercials between 11 and 5 garbage

 

You've exposed one of the big hooks for these campaigns. They're cheap to get, but the return fee alone and additional elevated P+H charges are through the roof. Basically they get 80% of the product price out of you either way in the end kept or not!

 

Similar to the magazine with extra bits to collect. First couple  below cost, look in the corner of the book and there's a disclaimer with the normal pricing once you sign up.

 

 

 

/edit let the naming suits commence!

 

https://www.mobilitycentre.co.nz/shop/crutches-walking-sticks/crutches/crutches-i-walk-free-crutch/ (surprised Apple hasn't already)




344 posts

Ultimate Geek


  # 2391790 14-Jan-2020 13:37
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wellygary:

 

Take the 30 day refund and suck up sending it back by Courier....

 

It can be  expected that the goods be in good condition on return, not the packaging,

 

Just because you had to cut it to get it open should not be a problem, I mean what is a new box worth?? a couple of dollars?

 

The last thing they want is it cluttering up their life ( and house)

 

 

 

 

While that would be easiest, it's currently cluttering my own car, and life - I have assured her we will deal with it. 

 

But I will do anything I can to stop her losing $300 for a silly mistake. 

 

 

 

Their website says: 

 

(b) Goods must be returned fully disassembled and in a clean and as-new condition in their original packaging. Where goods are returned in damaged packaging or showing signs of excessive use, we will pass on to you any reasonable costs we incur in remedying the goods to a clean and as-new condition by deducting these costs from any purchase price refund. 




344 posts

Ultimate Geek


  # 2392055 14-Jan-2020 15:48
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Update: After sending them an email quoting the CGA, they have agreed to refund her in full (inc P&H) as long as we send it back at our cost.

If anyone knows a company who can get a treadmill from Christchurch to Auckland cheap let me know?

Courier post through my work was $155
Shipmytrade has quoted $108 which we will probably use.

Just waiting to confirm if they will charge for the damaged box.

3506 posts

Uber Geek


  # 2392057 14-Jan-2020 15:55
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Noice.

 

Ring around some of the freighters vs couriers. May find default they're going for o/nite like service. I think the likes of Fliway may have an economy option can take the slow boat but be cheaper. 


687 posts

Ultimate Geek


  # 2392059 14-Jan-2020 16:07
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Try Basick Transport

Clint

 
 
 
 


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Ultimate Geek

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  # 2392070 14-Jan-2020 16:22
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Hats off to you esawers - you can be my neighbour anytime

 

Have your tried www.xsbaggage.co.nz

 

They offered me a very sharp price when I was sending some personal effects overseas compared to other freighters including PACk n SEND
Dont be put off by the website as it might appear slightly dated.

 

The contact I used is Tracy   tsilich@xsbaggage.co.nz

 

 

 

cheers

 

 

 

 


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  # 2392076 14-Jan-2020 16:30
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Try mainstream, but it would help to know the weight and cubic of the item.





Richard rich.ms

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  # 2392086 14-Jan-2020 16:48
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esawers: Update: After sending them an email quoting the CGA, they have agreed to refund her in full (inc P&H) as long as we send it back at our cost.

If anyone knows a company who can get a treadmill from Christchurch to Auckland cheap let me know?

Courier post through my work was $155
Shipmytrade has quoted $108 which we will probably use.

Just waiting to confirm if they will charge for the damaged box.

 

Well done.

 

Some companies do like pushing the boundaries when it comes to the CGA.

 

I would also look at getting ALL your neighbours details erased off the TV Shop data base. Make sure you keep a copy of her TV Shop membership/client number. Otherwise she will be inundated with promotional material via; email, phone or snail mail.





iMac 27" (late 2013), Airport Time Capsule + Airport Express, iPhone7, iPad6, iPad Mini2

 

Panasonic Blu-ray PVR DMR-BWT835 + Panasonic Viera TH-L50E6Z, Chromecast Ultra, Yamaha AVR RX-V1085




344 posts

Ultimate Geek


  # 2392104 14-Jan-2020 17:38
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richms:

Try mainstream, but it would help to know the weight and cubic of the item.



130x65x27cm
26kg

NodexHost
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Master Geek

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  # 2392252 14-Jan-2020 23:43
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Mainfreight is $200 plus a percentage of the value of the item

 

NZ Couriers doesn't accept anything over 25kg


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