Phone warranty transferable if sold?

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timmmay

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#267988 22-Feb-2020 08:46

PBTech gives a two year warranty on Xiaomi phones. Does anyone know if this transfers to a new owner if the device is sold, or does it only apply to the first owner? Their warranty doesn't mention this situation.

Considering selling my three week old Xiaomi 9T, if I can get a decent price.

https://www.pbtech.co.nz/news/1575/Benefits-of-buying-Xiaomi-locally-from-PB-Tech

Also interested in the general case. What happens if someone buys a house with A 3 month old fridge that fails, and they have the receipt.

lNomNoml

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#2425291 22-Feb-2020 10:37

It does yes, at least in my experience:

I've sold one to another human on Facebook and they needed to claim warranty and managed to lose the receipt I gave them, PBTech found the mobile on their system using the serial number and knew I had bought it, they then gave me a call to confirm that the new human was now the owner and then provided warranty to the human.

"What happens if someone buys a house with A 3 month old fridge that fails, and they have the receipt."

Manufacturer is supposed to help you simply based off the serial number IMO, if it is still within warranty, otherwise claim CGA on it.

BlinkyBill

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#2425316 22-Feb-2020 11:07

Some warranty agreements include transfer of ownership, and some preclude coverage on transfer. So review the T’s and C’s.

The CGA doesn’t apply to private sale situations, but it’s not clear if it applies when the new owner takes a claim against the original retailer. I would say that without the original receipt the new owner is not likely to be successful relative to the original retailer.

timmmay

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#2425327 22-Feb-2020 11:35

Thanks @lNomNoml that's exactly what I needed to know.

Brumfondl

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#2425356 22-Feb-2020 12:50

IIRC CGA does not cover second-hand goods sold by private citizens. If you have the receipt or similar then give it to the person you are selling it to and they would hopefully be fine for both the warranty and CGA since it would need to be proved they were not the original owner and ain't no business got time for that :).