Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

adw



162 posts

Master Geek
+1 received by user: 24


Topic # 26816 4-Oct-2008 16:11
Send private message

Just wondering if anyone has had their refund, despite chasing (emails ignored to the email address had to go through HP NZ website to get a response) and being assured early September that they were just being slow in getting the payments out, I still haven't seen anything.  Emails last week were ignored.  Can't say it's doing much for my faith in HP. 

Create new topic
Phil Gale
1107 posts

Uber Geek
+1 received by user: 44

Trusted
Red Jungle
Subscriber

  Reply # 169016 4-Oct-2008 16:29
Send private message

Hi

You might like to have a read of this thread about a recent Microsoft cash-back (if you haven't already). These schemes are typically run by a 3rd party rather than HP/MS directly and can take quite some time before a random deposit appears in your account :)

Usually the cash-back offer will include details on where to enquire/the process to follow in the case you don't recieve your payment.




Red Jungle: we make fantastic software

RSS  Twitter  Facebook  Skype

4224 posts

Uber Geek
+1 received by user: 67

Moderator
Trusted
Lifetime subscriber

  Reply # 169018 4-Oct-2008 16:36
Send private message

According to a particular cashback promotion of HP's I have here, HP are incharge of their own cashbacks.

They require around 75 days for you to receive your cash back, FROM the time they have received AND verified your claim. So if that takes them two weeks, then it will become 89 days from the day you posted your claim.

Have you tried checking your claim online? HP have a cashback status checking tool.

EDIT: Have you also tried calling them? "Promotions Hotline on 0800 357 041 (11am to 7pm, Mon - Fri)"

adw



162 posts

Master Geek
+1 received by user: 24


  Reply # 169041 4-Oct-2008 19:37
Send private message

Yes, I enquired after my 75 days were up.  My enquiries were ignored, which was why I chased it up with HP.  Finally got a response from them saying that things were running late, etc.  That was on the 12th September.  Enqires this week were met with a wall of silence.  It shouldn't be up to the customer to chase these things, after all the cash back formed part of the purchase agreement.

3829 posts

Uber Geek
+1 received by user: 233

Trusted

  Reply # 169053 4-Oct-2008 21:53
Send private message

adw: Yes, I enquired after my 75 days were up.  My enquiries were ignored, which was why I chased it up with HP.  Finally got a response from them saying that things were running late, etc.  That was on the 12th September.  Enqires this week were met with a wall of silence.  It shouldn't be up to the customer to chase these things, after all the cash back formed part of the purchase agreement.


It will come....that's for sure....

4224 posts

Uber Geek
+1 received by user: 67

Moderator
Trusted
Lifetime subscriber

  Reply # 169056 4-Oct-2008 22:59
Send private message

adw: It shouldn't be up to the customer to chase these things, after all the cash back formed part of the purchase agreement.


None of the manufacturer cashbacks are run by the retailer, so they are not responsible for providing support for your cashback. That being said, most will help out where they can. I have said this before, but I do not believe anyone should be making purchases based on cashbacks.

3569 posts

Uber Geek
+1 received by user: 148

Trusted

  Reply # 169351 6-Oct-2008 17:32
Send private message

Today there was news regarding this cashback issue:

http://www.scoop.co.nz/stories/BU0810/S00093.htm


Quote:

Mr Sparrow said there is also a message for retailers using these cash back promotions. "The Commission has found that a number of retailers have denied responsibility for the problems that consumers are experiencing with cash back claims, on the basis that the offer is made by the manufacturer. The Commission considers that it is simply not good enough for retailers to distance themselves when consumers have problems getting the offers honoured. If retailers are using the manufacturer's cash back offer as an inducement to buy computers in their shops, and probably selling a higher volume because of the cash back offer, then they have a responsibility to ensure consumers receive the cash back."

Looks like retailers are responsible to ensure the cashback is received in a timely and efficient manner.

181 posts

Master Geek


  Reply # 169399 6-Oct-2008 20:17
Send private message

Also on NBR:

http://www.nbr.co.nz/article/commerce-commission-warns-pc-printer-cashbacks-36100

Nice to see them putting the onus on the retailer. Whats really nice is that usually the retailer gets the same contact info/runaround etc as the customer.

Phil Gale
1107 posts

Uber Geek
+1 received by user: 44

Trusted
Red Jungle
Subscriber

Reply # 169404 6-Oct-2008 20:41
Send private message

I have had a distaste for cash-back schemes in general ever since I found out they factor-in to their business model that a certain percentage of people will either forget or be too lazy to apply for their cash-back before the deadline.

Admittedly there's nothing technically wrong with this, and those that miss-out do so from their own inaction - but it still strikes me as a little dishonest and I'd much rather just have the discount applied to the purchase than have to jump through all the hoops.

Given the recent threads about cash-back's I think a tightening of the reigns would be a welcome change.




Red Jungle: we make fantastic software

RSS  Twitter  Facebook  Skype

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.