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adw



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Topic # 26816 4-Oct-2008 16:11
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Just wondering if anyone has had their refund, despite chasing (emails ignored to the email address had to go through HP NZ website to get a response) and being assured early September that they were just being slow in getting the payments out, I still haven't seen anything.  Emails last week were ignored.  Can't say it's doing much for my faith in HP. 

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Phil Gale
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  Reply # 169016 4-Oct-2008 16:29
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Hi

You might like to have a read of this thread about a recent Microsoft cash-back (if you haven't already). These schemes are typically run by a 3rd party rather than HP/MS directly and can take quite some time before a random deposit appears in your account :)

Usually the cash-back offer will include details on where to enquire/the process to follow in the case you don't recieve your payment.




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  Reply # 169018 4-Oct-2008 16:36
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According to a particular cashback promotion of HP's I have here, HP are incharge of their own cashbacks.

They require around 75 days for you to receive your cash back, FROM the time they have received AND verified your claim. So if that takes them two weeks, then it will become 89 days from the day you posted your claim.

Have you tried checking your claim online? HP have a cashback status checking tool.

EDIT: Have you also tried calling them? "Promotions Hotline on 0800 357 041 (11am to 7pm, Mon - Fri)"

 
 
 
 


adw



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  Reply # 169041 4-Oct-2008 19:37
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Yes, I enquired after my 75 days were up.  My enquiries were ignored, which was why I chased it up with HP.  Finally got a response from them saying that things were running late, etc.  That was on the 12th September.  Enqires this week were met with a wall of silence.  It shouldn't be up to the customer to chase these things, after all the cash back formed part of the purchase agreement.

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  Reply # 169053 4-Oct-2008 21:53
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adw: Yes, I enquired after my 75 days were up.  My enquiries were ignored, which was why I chased it up with HP.  Finally got a response from them saying that things were running late, etc.  That was on the 12th September.  Enqires this week were met with a wall of silence.  It shouldn't be up to the customer to chase these things, after all the cash back formed part of the purchase agreement.


It will come....that's for sure....

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  Reply # 169056 4-Oct-2008 22:59
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adw: It shouldn't be up to the customer to chase these things, after all the cash back formed part of the purchase agreement.


None of the manufacturer cashbacks are run by the retailer, so they are not responsible for providing support for your cashback. That being said, most will help out where they can. I have said this before, but I do not believe anyone should be making purchases based on cashbacks.

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  Reply # 169351 6-Oct-2008 17:32
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Today there was news regarding this cashback issue:

http://www.scoop.co.nz/stories/BU0810/S00093.htm


Quote:

Mr Sparrow said there is also a message for retailers using these cash back promotions. "The Commission has found that a number of retailers have denied responsibility for the problems that consumers are experiencing with cash back claims, on the basis that the offer is made by the manufacturer. The Commission considers that it is simply not good enough for retailers to distance themselves when consumers have problems getting the offers honoured. If retailers are using the manufacturer's cash back offer as an inducement to buy computers in their shops, and probably selling a higher volume because of the cash back offer, then they have a responsibility to ensure consumers receive the cash back."

Looks like retailers are responsible to ensure the cashback is received in a timely and efficient manner.

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  Reply # 169399 6-Oct-2008 20:17
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Also on NBR:

http://www.nbr.co.nz/article/commerce-commission-warns-pc-printer-cashbacks-36100

Nice to see them putting the onus on the retailer. Whats really nice is that usually the retailer gets the same contact info/runaround etc as the customer.

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Reply # 169404 6-Oct-2008 20:41
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I have had a distaste for cash-back schemes in general ever since I found out they factor-in to their business model that a certain percentage of people will either forget or be too lazy to apply for their cash-back before the deadline.

Admittedly there's nothing technically wrong with this, and those that miss-out do so from their own inaction - but it still strikes me as a little dishonest and I'd much rather just have the discount applied to the purchase than have to jump through all the hoops.

Given the recent threads about cash-back's I think a tightening of the reigns would be a welcome change.




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