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4647 posts

Uber Geek


#269838 10-Apr-2020 13:08
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I wrote a negative review on a product I bought from PB tech a while back, but, PBTech withheld my review from their website. 

 

 

 

So, whatever, do not trust any pbtech reviews!!

 

 

 

 


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612 posts

Ultimate Geek

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  #2458905 10-Apr-2020 13:46
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I suspect they're not alone. No profit in keeping negative reviews.

 

If you need reviews, go find an independent source. Never trust reviews on a retailer's website.


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  #2458913 10-Apr-2020 13:58
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Surely everyone knows not to trust the reviews on the seller's website.  Do a quick Google about the product, read or watch a few random and independent reviews, and then make your choice.  




4647 posts

Uber Geek


  #2458922 10-Apr-2020 14:20
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gehenna:

 

Surely everyone knows not to trust the reviews on the seller's website.  Do a quick Google about the product, read or watch a few random and independent reviews, and then make your choice.  

 

 

Many generic products do not have random or independent reviews. 

 

Incidentally, this is the product...

 

https://www.pbtech.co.nz/product/CAB8WR80213/8Ware-UC-3001AC-USB31-Cable-Type-A-to-USB-TYPE-C-M

 

They advertise this as a 10gbps USB3.1 generation 2 cable.   However, this is only a usb2 speed cable.   I gave a 1 star review saying the specs are faked.

 

I phoned PBTech twice (head office and the local retail store) to tell them the product specs are wrong. In both cases they said they investigate and alter the online description but they have not done that either. 


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Master Geek


  #2458923 10-Apr-2020 14:26
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Does the old trick of, 

 

     Rating the product 5 stars .

 

      Along with scathing review and comment that you only rated ti 5 starts as trader deletes 1 star reviews work on PBtech.  ?

 

      Or does someone, or a bot actually read content of reviews. ?

 

      Perhaps we need a code, write reviews in Leet ?

 

Oh my... 


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Uber Geek


  #2458931 10-Apr-2020 14:41
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surfisup1000:

 

https://www.pbtech.co.nz/product/CAB8WR80213/8Ware-UC-3001AC-USB31-Cable-Type-A-to-USB-TYPE-C-M

 

They advertise this as a 10gbps USB3.1 generation 2 cable.   However, this is only a usb2 speed cable.   I gave a 1 star review saying the specs are faked.

 

I phoned PBTech twice (head office and the local retail store) to tell them the product specs are wrong. In both cases they said they investigate and alter the online description but they have not done that either. 

 

 

Are you saying the cable is only wired for USB2 or does not have a wire core that is up to the USB 3.2 gen 2 spec? Or, are you saying it simply didn't work for you?

 

In most cases the descriptions come from suppliers, not the retailer. If it's not up to spec, you should tell them exactly why it's not. I too would knock back reviews saying the specs were fake unless substantive evidence to the contrary was provided.

 

I have contacted suppliers in the past to get them to update descriptions as often you will find the same incorrect information on multiple retailer sites.




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Uber Geek


  #2458945 10-Apr-2020 15:10
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SirHumphreyAppleby:

 

Are you saying the cable is only wired for USB2 or does not have a wire core that is up to the USB 3.2 gen 2 spec? Or, are you saying it simply didn't work for you?

 

In most cases the descriptions come from suppliers, not the retailer. If it's not up to spec, you should tell them exactly why it's not. I too would knock back reviews saying the specs were fake unless substantive evidence to the contrary was provided.

 

I have contacted suppliers in the past to get them to update descriptions as often you will find the same incorrect information on multiple retailer sites.

 

 

I have a Samsung T5 SSD external drive and a genuine USB-A to USB-C USB3.1 gen 2 cable, and get a confirmed 500MB/s data transfer rate. 

 

Swapping the genuine cable with the PBtech cable , and all else being equal, performance falls to around 25-30MB/s .   

 

PBtech do advertise this as a 10gbps cable, but, I am only getting USB2.0 speeds (480mbps before overheads). My best bet is that the internal core is only wired for USB2.0. 

 

I explained this to PBtech, but, you seem like you're on PBtechs side on this?  

 

Incidentally, when I returned the cable I offered to show them instore the speed... they were not interested. 

 

 

 

 

 

  


 
 
 
 


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Ultimate Geek


  #2458953 10-Apr-2020 15:13
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Did you try taking it back for refund and quoting CGA?




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  #2458954 10-Apr-2020 15:14
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k1w1k1d:

 

Did you try taking it back for refund and quoting CGA?

 

 

There was no problem returning it. They accepted the cable wasn't working for me. 

 

My annoyance is they won't publish my review, nor will they at least test the product to verify that it is fake. 


gzt

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  #2458959 10-Apr-2020 15:23
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surfisup1000:

Incidentally, this is the product...


https://www.pbtech.co.nz/product/CAB8WR80213/8Ware-UC-3001AC-USB31-Cable-Type-A-to-USB-TYPE-C-M


They advertise this as a 10gbps USB3.1 generation 2 cable.   However, this is only a usb2 speed cable.   I gave a 1 star review saying the specs are faked.


I phoned PBTech twice (head office and the local retail store) to tell them the product specs are wrong. In both cases they said they investigate and alter the online description but they have not done that either. 


There are many possibilities for this result. Is there a spec printed on the cable itself? This is a technical issue to be resolved I think rather than a case of not printing a negative review.

1533 posts

Uber Geek


  #2458960 10-Apr-2020 15:24
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surfisup1000:

 

k1w1k1d:

 

Did you try taking it back for refund and quoting CGA?

 

 

There was no problem returning it. They accepted the cable wasn't working for me. 

 

My annoyance is they won't publish my review, nor will they at least test the product to verify that it is fake. 

 

 

 

 

Did they give you a replacement cable that had the same poor performance ?  If so then a low review is worthy, if you took the money back and got no new cable then you can't really give the low review because the previous cable could have just been faulty.

 

 


792 posts

Ultimate Geek


  #2458974 10-Apr-2020 15:39
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In PBTechs defence I purchased a mechanical keyboard which they advertised as having Cherry Switches which after investigating it did not have cherry switches and the manufacturer stated on their website they were cherry clones. PBtech refunded and updated their website to match.

But in the grand scheme of things I usually look for independent reviews on items and never trust retail reviews, even PriceSpy is hit and miss.

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  #2459104 10-Apr-2020 20:09
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I gave a phone a three star review, they put that up.


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Master Geek

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  #2459123 10-Apr-2020 21:07
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I gave an item (tablet keyboard) a 2 star review, and it is on their website presently. I wonder whether the reviews are filtered by some sort of AI (or even non-artificial intelligence). I gave a detailed explanation of the deficiencies of the item. (FWIW, it failed completely some time after I filed the review, and PB Tech Christchurch were very accommodating about exchanging the item originally bought from PB Tech Penrose.)

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  #2459176 11-Apr-2020 07:20
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I would suggest they looked at your feedback and compared it to the manufacturers spec, other feedback at their own test and concluded you did something wrong as it clearly didn't match up, so rightfully rejected the comment.

Clearly something is technically wrong in your end.

Cyril

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