I suspect they're not alone. No profit in keeping negative reviews.

If you need reviews, go find an independent source. Never trust reviews on a retailer's website.

Bachcare-fined-for-removing-negative-comments-in-online-reviews

Surely everyone knows not to trust the reviews on the seller's website.  Do a quick Google about the product, read or watch a few random and independent reviews, and then make your choice.  

gehenna:

 

Surely everyone knows not to trust the reviews on the seller's website.  Do a quick Google about the product, read or watch a few random and independent reviews, and then make your choice.  

 

Many generic products do not have random or independent reviews. 

Incidentally, this is the product...

https://www.pbtech.co.nz/product/CAB8WR80213/8Ware-UC-3001AC-USB31-Cable-Type-A-to-USB-TYPE-C-M

They advertise this as a 10gbps USB3.1 generation 2 cable.   However, this is only a usb2 speed cable.   I gave a 1 star review saying the specs are faked.

I phoned PBTech twice (head office and the local retail store) to tell them the product specs are wrong. In both cases they said they investigate and alter the online description but they have not done that either. 

Does the old trick of, 

     Rating the product 5 stars .

      Along with scathing review and comment that you only rated ti 5 starts as trader deletes 1 star reviews work on PBtech.  ?

      Or does someone, or a bot actually read content of reviews. ?

      Perhaps we need a code, write reviews in Leet ?

Oh my... 

surfisup1000:

 

https://www.pbtech.co.nz/product/CAB8WR80213/8Ware-UC-3001AC-USB31-Cable-Type-A-to-USB-TYPE-C-M

 

They advertise this as a 10gbps USB3.1 generation 2 cable.   However, this is only a usb2 speed cable.   I gave a 1 star review saying the specs are faked.

 

I phoned PBTech twice (head office and the local retail store) to tell them the product specs are wrong. In both cases they said they investigate and alter the online description but they have not done that either. 

 

Are you saying the cable is only wired for USB2 or does not have a wire core that is up to the USB 3.2 gen 2 spec? Or, are you saying it simply didn't work for you?

In most cases the descriptions come from suppliers, not the retailer. If it's not up to spec, you should tell them exactly why it's not. I too would knock back reviews saying the specs were fake unless substantive evidence to the contrary was provided.

I have contacted suppliers in the past to get them to update descriptions as often you will find the same incorrect information on multiple retailer sites.

SirHumphreyAppleby:

 

Are you saying the cable is only wired for USB2 or does not have a wire core that is up to the USB 3.2 gen 2 spec? Or, are you saying it simply didn't work for you?

 

In most cases the descriptions come from suppliers, not the retailer. If it's not up to spec, you should tell them exactly why it's not. I too would knock back reviews saying the specs were fake unless substantive evidence to the contrary was provided.

 

I have contacted suppliers in the past to get them to update descriptions as often you will find the same incorrect information on multiple retailer sites.

 

I have a Samsung T5 SSD external drive and a genuine USB-A to USB-C USB3.1 gen 2 cable, and get a confirmed 500MB/s data transfer rate. 

Swapping the genuine cable with the PBtech cable , and all else being equal, performance falls to around 25-30MB/s .   

PBtech do advertise this as a 10gbps cable, but, I am only getting USB2.0 speeds (480mbps before overheads). My best bet is that the internal core is only wired for USB2.0. 

I explained this to PBtech, but, you seem like you're on PBtechs side on this?  

Incidentally, when I returned the cable I offered to show them instore the speed... they were not interested. 

Did you try taking it back for refund and quoting CGA?

k1w1k1d:

 

Did you try taking it back for refund and quoting CGA?

 

There was no problem returning it. They accepted the cable wasn't working for me. 

My annoyance is they won't publish my review, nor will they at least test the product to verify that it is fake. 

surfisup1000:

Incidentally, this is the product...

https://www.pbtech.co.nz/product/CAB8WR80213/8Ware-UC-3001AC-USB31-Cable-Type-A-to-USB-TYPE-C-M

They advertise this as a 10gbps USB3.1 generation 2 cable.   However, this is only a usb2 speed cable.   I gave a 1 star review saying the specs are faked.

I phoned PBTech twice (head office and the local retail store) to tell them the product specs are wrong. In both cases they said they investigate and alter the online description but they have not done that either. 

surfisup1000:

 

k1w1k1d:

 

Did you try taking it back for refund and quoting CGA?

 

 

There was no problem returning it. They accepted the cable wasn't working for me. 

 

My annoyance is they won't publish my review, nor will they at least test the product to verify that it is fake. 

 

Did they give you a replacement cable that had the same poor performance ?  If so then a low review is worthy, if you took the money back and got no new cable then you can't really give the low review because the previous cable could have just been faulty.

I gave a phone a three star review, they put that up.