Air NZ POLI Refund

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NPCtom

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#270493 12-May-2020 12:03

I got a refund for my international travel about a week ago but never received a timeline for when I'll actually receive the refund.
I paid via POLI so I was wondering if anyone else could share their experience when getting refunds from Air New Zealand.

Batman

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#2481847 12-May-2020 12:23

i have been waiting 8 weeks and still no refund.

paid by airpoints. in fact i got charged "reversal fees".

I think i'm going to call them again.

i've called a few times but the person at the end of the phone has no idea what's going on.

i gave them the benefit of the doubt but my doubt is growing.

Mehrts

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#2481858 12-May-2020 12:47

My experience of Air NZ POLI refunds is that it takes around two weeks (under normal circumstances) to be refunded.

Usually I pay by POLI to avoid credit/debit card fees per flight. It's not often I have to cancel, otherwise I would just pay by card in order to have quicker refunds.

boosacnoodle

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#2481872 12-May-2020 13:06

If you've tried the call centre multiple times, it may be worth sending @CamWallanceNZ a message on twitter.

For what it's worth, I believe the process is very manual and used to be up to 6-8 weeks before so they will be taking a monumental amount of time to refund people given the current circumstances.

NPCtom

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#2481891 12-May-2020 13:24

boosacnoodle:

If you've tried the call centre multiple times, it may be worth sending @CamWallanceNZ a message on twitter.

For what it's worth, I believe the process is very manual and used to be up to 6-8 weeks before so they will be taking a monumental amount of time to refund people given the current circumstances.

I got an email saying "Sure, I have cancelled the credit being held and requested a refund for you in the fare amount including taxes of $2912.00NZD plus the two preferred seats you purchased valued at $39.00NZD each."

I would've thought this meant that they've processed the refund and it's up tot POLi now.

invisibleman18

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#2481893 12-May-2020 13:29

Having a similar delay with Jetstar having paid by POLI. Refund was approved on 30 March and email said it would take around 10 business days. Have followed up a couple of times via their Facebook page and live chat on the website and got a copy and paste answer that it was in the queue and they were dealing with a large amount of refunds to process.

sbiddle

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#2481910 12-May-2020 13:54

Batman:

i have been waiting 8 weeks and still no refund.

paid by airpoints. in fact i got charged "reversal fees".

I think i'm going to call them again.

i've called a few times but the person at the end of the phone has no idea what's going on.

i gave them the benefit of the doubt but my doubt is growing.

How can you pay by Airpoints but be expecting a refund to a bank account?

If you paid with Airpoints a refund would be credited back to your account in Airpoints Dollars.