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BDFL - Memuneh
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#271827 28-May-2020 12:15
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Seeing there's been some reports of bad deals with this company before, here is a press release just received:

 

 

Online electronics retailer BXT International Limited and its related companies (together known as Becextech) have been warned by the Commerce Commission for conduct that the Commission considers has likely breached the Fair Trading Act. 

The warning follows a Commission investigation into the Hong Kong based company which sells electronic goods such as mobile phones, computers, tablets, and digital cameras through its website. 

In the Commission’s view, Becextech has likely breached the Fair Trading Act by:
•    failing to clearly disclose that some mobile phones it was selling were refurbished, thereby misleading consumers into believing that they were buying new mobile phones at discounted prices
•    selling extended warranties that did not contain the mandatory information required to be disclosed to consumers by the Fair Trading Act
•    making unsubstantiated and false or misleading representations about the price of goods by representing certain goods as being available at discounted prices and ‘on-sale’ without having reasonable grounds to support the level of discount claimed.

Commission Chair Anna Rawlings says consumers are protected by law against advertisements that create misleading impressions about a product’s features and previous use. 

“Like any trader carrying on business in New Zealand, Becextech must comply with the Fair Trading Act and ensure they are not misleading consumers.” 

“That includes not giving a misleading impression that products are new if, in fact, they are refurbished, and complying with mandatory requirements when selling extended warranties. It is the Commission’s view that Becextech failed to do this,” said Ms Rawlings. 

Becextech also made special ‘on sale’ price claims, that in the Commission’s view, could not be backed up and were misleading. By law, businesses must have reasonable grounds for making a pricing claim at the time it is made. 

“Consumers need to be able to rely on the accuracy of business’ claims. Specials and deals need to offer consumers genuine savings when compared with the price they might ordinarily expect to pay and products should not be promoted in ways that entice customers to buy under false pretences,” says Ms Rawlings.

As a result of the Commission’s investigation, Becextech has agreed to make changes to its practices including:
•    adding “refurbished” as the first word in relevant product descriptions
•    stopping the sale of extended warranties
•    altering pricing practices to ensure that any discount claims made refer to a price recently charged by the company, as well as being able to be substantiated. 

The warning letter has been published on our case register.  

 





 

 

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BDFL - Memuneh
67436 posts

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  #2493603 28-May-2020 12:15
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These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure 


200 posts

Master Geek


  #2493653 28-May-2020 13:39
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Not really surprised based on my experience to be honest - my issue was resolved satisfactorily in the end but I have bought a few things since and have paid more just to buy from somewhere that i know is reputable.

 

With more and more bots and paid for reviews on places like amazon I think forums like this where real world people give honest reviews on stuff become more and more important to me.

 

 

 

Cheers!


 
 
 
 


705 posts

Ultimate Geek


  #2493717 28-May-2020 15:14
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It's the old adage - "If something seems too good to be true, it usually is."..


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