The Market - Is this a misleading situation?

Forums › Off topic › The Market - Is this a misleading situation?

Nate001

677 posts

Ultimate Geek
+1 received by user: 465

#280127 27-Nov-2020 20:15

I saw there was 10% off site wide on The Market so thought I'd finally upgrade and get an iPhone from Noel Leeming. All was going well, on the item's page they offer the 10% code below the add to cart button, but at checkout it rejected the code. In the fine print it says excludes Apple, among many other things.

I considered this misleading, why offer the code on the item's page if you can't use it, or am I being unreasonable?

Screenshot of the page

antoniosk

2382 posts

Uber Geek
+1 received by user: 742

ID Verified

Trusted

Lifetime subscriber

#2612063 27-Nov-2020 21:03

It’s down to interpretation - 10% off site wide is not 10% off every single item being sold. It’s more that the coupon can be used across many properties on the site.

regardless, it’s a failed suggestion - I thought it was 10% everything, and it clearly isn’t - and while you can go argue with Noel Leeming group and probably, eventually win, it’s too late for your needs right now.

________

Antoniosk

Oblivian

7345 posts

Uber Geek
+1 received by user: 2117

ID Verified

#2612067 27-Nov-2020 21:13

Although they dump it there, it seems to be because it is a site wide change. And can't distinguish what they excluded it from.

However theres always *T&C

/Errors and omission

stagnant16

206 posts

Master Geek
+1 received by user: 10

#2612070 27-Nov-2020 21:18

It's false and misleading.

End of story.

Hammerer

2480 posts

Uber Geek
+1 received by user: 802

Lifetime subscriber

#2612071 27-Nov-2020 21:23

The site says "T&Cs apply" just below the "+ extra 10% of sitewide". I found that easy to follow.

mattwnz

20515 posts

Uber Geek
+1 received by user: 4794

#2612073 27-Nov-2020 21:29

Hammerer:

The site says "T&Cs apply" just below the "+ extra 10% of sitewide". I found that easy to follow.

IANAL. But in this case as per the OPs screenshot, it lists the coupon with the relevant details for this particular product. So if I visited the page, I think that I would initially expect it to apply to this product. I understand important information can't be hidden on a t&cs page. But if you click on the yellow coupon on an iphone product page, the only term on it is the minimum spend of $1 at *Minimum spend excludes shipping and alcohol products. Doesn't mention apple. Also can't see anywhere else on the page where it says it excludes apple? Where does it mention that it excludes Apple?

I would expect them to remove the coupon code on any product pages it didn't apply to, if it doesn't apply to iphones. I wonder why they haven't done this, or whether it is human error or bad web design?.

Nate001

677 posts

Ultimate Geek
+1 received by user: 465

#2612151 28-Nov-2020 10:13

Having a further look it appears the other excluded items (alcohol, R18 games etc) do not display the code on the product page. I'm going to blame it on poor web design/carelessness that its been left on the page.

On the plus side its stopped me from spending $1k+ this weekend, for now...

Mighty Ape

Shop now at Mighty Ape (affiliate link).

richms

29097 posts

Uber Geek
+1 received by user: 10205

Trusted

Lifetime subscriber

#2612160 28-Nov-2020 10:36

If they cant not show the promo on a product page that it doesn't apply to, they shouldn't show it at all.

Lazy or useless web development. I hope they get warned for this. Fine print cant take away what the big print offers, and thats a pretty clear offer of 10% on that phone.

They are also advertising zip on a product that it cant apply to as well, which again is lazy useless web development.

Richard rich.ms