Snappy is dead, but Is Fletcher Building still liable?

Forums › Off topic › Snappy is dead, but Is Fletcher Building still liable?

E3xtc

782 posts

Ultimate Geek
+1 received by user: 164

#280236 3-Dec-2020 12:27

Hello,

Quick question - I purchased something from Snappy about 14 months ago, and its basically not fit for purpose and was looking at making a claim (CGA), but whats the situation now that Snappy has closed up shop. Is Fletcher Building actually responsible from this perspective or is the situation firmly in the "too hard basket"?

https://fletcherbuilding.com/our-business/distribution/

Keen to hear your thoughts.

Thanks

freitasm

BDFL - Memuneh
80646 posts

Uber Geek
+1 received by user: 41026

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#2615529 3-Dec-2020 12:32

I am bit confused - and I know it's not answering the question but I want to know - how does it take 14 months to determine something is not fit for purpose?

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

E3xtc

782 posts

Ultimate Geek
+1 received by user: 164

#2615530 3-Dec-2020 12:34

haha fair call - its an outside shed/storage cabinet, that the hinges have been ceasing/rusting over winter, so now the additional force needed to open the hinges is pulling the hinges off the cabinet. My argument is that if the hinges are not able to withstand outside elements then its not fit for purpose.

tchart

2396 posts

Uber Geek
+1 received by user: 577

ID Verified

Trusted

#2615532 3-Dec-2020 12:35

I would contact Placemakers;

http://www.hardwarejournal.co.nz/articles/2020/september/22/snappy-exit/

SirHumphreyAppleby

2938 posts

Uber Geek
+1 received by user: 1860

#2615534 3-Dec-2020 12:38

E3xtc:

haha fair call - its an outside shed/storage cabinet, that the hinges have been ceasing/rusting over winter, so now the additional force needed to open the hinges is pulling the hinges off the cabinet. My argument is that if the hinges are not able to withstand outside elements then its not fit for purpose.

If the whole shed were rusting, I'd agree. Same would apply to UV damage over a few years, which we've had had refunds for.

If it's only the hinges, I'd not consider that a substantial failure which would amount to the whole product not being suitable for its intended use. A repair is probably the most you can expect.

E3xtc

782 posts

Ultimate Geek
+1 received by user: 164

#2615537 3-Dec-2020 12:42

A repair would be fine - even preferable - the remediation I would (at this stage) leave up to the other party, but I am just a little unsure who is actually the ones I should be contacting. It doesn't seem to have been a formal company as such (ie not in liquidation etc), so just seems to be a branding exercise from Fletcher Building.

Thanks for the idea on contacting Placemakers, however as they are also a standalone company I wonder if they will just shrug it off and say "sorry not our problem" :\

afe66

3181 posts

Uber Geek
+1 received by user: 1678

Lifetime subscriber

#2615555 3-Dec-2020 13:05

I'd just go and buy new hinges and fix it myself.

Less than a hour and it's fixed vrs emails phone calls trips to shops asking for repair, arranging repair time etc

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

E3xtc

782 posts

Ultimate Geek
+1 received by user: 164

#2615562 3-Dec-2020 13:09

Its not the hinges that is the biggest issue. Given the shed is one of those plastic ones, the force of opening the doors (with ceased/grabbing hinges) has pulled the attachment/screws through/out of the plastic, so have in effect removed ability for the hinges to be held in tight to maintain the rigidity of the storage cabinet. So the state of the plastic doors are the biggest issue - but caused by the hinges.

mattwnz

20515 posts

Uber Geek
+1 received by user: 4795

#2616361 4-Dec-2020 15:19

You can also contact the manufacturer under the CGA.

Linux

12173 posts

Uber Geek
+1 received by user: 8468

Trusted

Lifetime subscriber

#2616363 4-Dec-2020 15:27

Plastic shed really! How long did you expect this to last?

E3xtc

782 posts

Ultimate Geek
+1 received by user: 164

#2616366 4-Dec-2020 15:32

Its less of a shed and more of a large storage box. It was the best of the options open to us that worked in the situation. Given the product, its reputation in the market and the price, I certainly expected it to last more than a year. Getting off topic though.

I will try contacting the company directly; I had assumed they were imported by Snappy and getting assistance in NZ would be next to impossible. I see they have a presence in NZ (ie at least a website - https://www.keter.co.nz/contact-us/), so its worth a go and see how far I get.

PANiCnz

999 posts

Ultimate Geek
+1 received by user: 161

#2616404 4-Dec-2020 16:58

Contact PlaceMakers, use the contact details on the website and don't go into a branch.