Point me in the right direction please!

Forums › Off topic › Point me in the right direction please!

samh30

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Wannabe Geek

#28118 19-Nov-2008 08:19

Hi, I am new to geekzone. I wanted to ask for some help out there on a problem I am having with skype. Can you tell me which forum or whereabouts on this site I should post my problem?

Many Thanks!

zocster

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#178736 19-Nov-2008 08:33

Welcome to geekzone! and it depends on what the enquiry on 'skype' is, is it the VOIP part? etc etc. The more specific the better we can help

samh30

4 posts

Wannabe Geek

#178774 19-Nov-2008 11:47

Yes it is in relation to making voip calls to my family in the UK using webcams.............. we have been using it for 2 years now and whenever I have a call with my parents with both our webcams on (which are both identical logitech stx communicates) the sound disappears and it turns into an unbearable conversation. Most of the time if we both switch off our webcams the sound is fine, but this goes against the reason we both set up on skype - we wanted them to see their new grandchildren and the kids to see their grandparents! When we have calls exactly the same way with other members in the family we don't get this problem. Even with people on the same ISP as my parents. I am confused about what the problem is causing it. The only thing I can think is different between my parents and us compared to the others that we have fine conversations with, is that we both have the same webcam at both ends, whereas the others don't. Money is tight at the mo so we don't want to go and buy new webcams if its unlikely to be that. Do you have any suggestions anyone?

zocster

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#178776 19-Nov-2008 11:52

Have you tried other IM other than skype and see what they're like may be the new yahoo messenger etc etc? have you got the latest skype installed? ...

xpd

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#178781 19-Nov-2008 12:16

Also, what sort of connection are both parties on ?
ADSL, dialup, fibre etc ?

XPD / Gavin

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samh30

4 posts

Wannabe Geek

#178788 19-Nov-2008 12:40

Haven't tried another IM as don't want to confuse my parents even more! I got them set up on Skype before we left the country and they will probably find it difficult to use something new without me being there. Yes we have both got the latest skype installed. We are both on broadband. I have changed broadband providers once whilst in NZ and the quality didn't change between us and the other members of family and our connection continued to be bad with my parents. They have also changed broadband providers and hasn't made a difference. Also, they are on sky broadband in the UK which is the same broadband provider that our other members use which we dont' have a problem with? this is why I am finding it hard to find the problem because I am trying to work out what is different between our connection with them to what we have with the others.

zocster

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#178806 19-Nov-2008 13:47

well what i can suggest is probably make sure the drivers are up to date. may if it only happens with your folks that indicates that their machine has the issue?

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samh30

4 posts

Wannabe Geek

#178921 19-Nov-2008 20:07

sorry to be naive here, but what kind of things from their machine could cause it so that I can give them some sort of indication of what they are looking for?