Dick Smith Returns experiences

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KrazyKid

1238 posts

Uber Geek

#284333 14-Apr-2021 11:16

I am considering buying a mobile phone form Dick Smith, but am worried about how easy it will be to return a faulty product.

In my experience mobile phones often develop faults in the first 2 years (2 out of 2 of the last 2 phones I purchased needed a warrenty repair - an LG and an Pixel 3A).

Anyone had experiences with Dick smith returns for faults (good or bad).

I'll pay extra to avoid hassles at return.

Thanks

russelo

328 posts

Ultimate Geek

#2692572 14-Apr-2021 11:39

I recently bought one of those car battery jump starter which is DOA when I received it.

I contacted support and explained how I tested the unit and included a photo to confirm that it's dead.

I got a reply in a couple of days saying they accept my evidence and will send a replacement unit without the need to send back the faulty unit.

I received a new working replacement after two weeks.

Zigg

388 posts

Ultimate Geek

#2695811 21-Apr-2021 10:01

This is going back 2 years, I bought a ceramic heater and it made a hell of a noise - faulty fan catching on something. I sent a link to an audio file and they said it was fine. I then contacted the manufacturer and they came back to me saying it shouldn't sound like that. Forwarded that to Dick and they promptly sent a replacement.

1101

3122 posts

Uber Geek

#2695820 21-Apr-2021 10:20

KrazyKid:

I'll pay extra to avoid hassles at return.

Then buy from a NZ based company , a NZ based actual shop you can walk into
:-)

mattwnz

20164 posts

Uber Geek

#2696227 21-Apr-2021 18:43

One problem I have found with DSE, is after you buy from them, you then get lots of marketing emails. Even after unsubscribing, and getting confirmation that I have been unsubscribed, days later they continue to come through. Seems to be PITA to get off their mailing list.

The other annoying thing is that they include coupons from their advertisers in the parcel, but these coupons are invalid because they only apply to Australia.

KrazyKid

1238 posts

Uber Geek

#2696399 22-Apr-2021 07:52

I ended up getting mighty ape to price match.
So best of both worlds.
A pixel 4a at cheap prices and a local supplier.

And yes I know they are both owned by Kogan. But to date mighty ape have been great in my experience. Should take a while for any culture change that *may* happen to kick in.

At least I get the nz cga now.

quickymart

13963 posts

Uber Geek

ID Verified

#2696561 22-Apr-2021 10:47

I wonder if Mighty Ape would import a Dick Smith product into NZ for sale locally, since they're both owned by the same company (Kogan)?