A couple of weeks ago I went to the post shop to send an item to somebody in Hamilton, it was pre-paid for with a courier label and packed in a large carton.

I gave it to the courier directly outside the post office and he took it off me. I assumed this would then go directly back to the depot and make the overnight flight to Auckland - instead no pick up scan was recorded.

I filed an investigation with NZ Post and they said "Ive spoken with the driver who does not recall this off hand as they deal with a lot of items on a day to day bases." and "I have checked with the Post Shop they do not have video footage of the outside.".

The investigations lady was pretty helpful and provided updates every few days. But then I got this email from claims stating:

"A thorough investigation has been conducted by us regarding this missing item and we have discovered there is no acceptance scan by the pickup courier, nor any record of this item travelling within our network.

We therefore must conclude that NZPost did not collect this item from you. In view of the above information, we regret to advise that your claim has been declined and no compensation is payable."

I literally handed this item directly to the courier doing the pick up from the post office.

What can I do? The item is of semi-high value at $1300.