I have been a Contact customer for 20 years. Last month and ad on tv caught my eye with three hours of free power. I had a look at it and after some maths worked out that even the increase in kwH cost I would still make a saving.

Anyway. I got my first bill and noticed they had removed my prompt payment discount. It was hidden away in the fine print.

So after working hard and shifting 20 percent of my total power usage into the free power window staying up to midnight my bill actually came out about 30 dollars more expensive that what it would have been on my old rates.

Was a tad peefed off so I rang and they couldnt see the problem and pretty much said bad luck it was in the fine print. I did the Karen and asked for the manager and to sort it out so after a few days and finally getting to talk to someone else they put me on another plan and said I would be better off.  Just ran the numbers at home with some of my bills and I am still worse off. 

So I have given up on contact. I will change and pay the $150 break fee just to get away from them. 

Anyone recommend some better power companies?