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188 posts

Master Geek

Topic # 29736 17-Jan-2009 10:17
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Anyone know this? I've bought a camera from Sony on 21s July 2006 and it's now broken, will this be covered under the CGA? Surely a camera should be designed to last more than three years. Dad is an engineer and said that the plastic and the strength of the plastic they used for the broken shutter is too thin and too weak

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  Reply # 190144 17-Jan-2009 11:04
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Unless there was a well known problem with this model (what camera was it?) I doubt that the CGA will help. If you meant shutter as in the one in the optical path, the life is usually measured in actuations not years.

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Master Geek

  Reply # 190145 17-Jan-2009 11:10
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It is the shutter button, it is supported by a weak piece of plastic of only about 1.4mm

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  Reply # 190148 17-Jan-2009 11:24
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This is what I would do:

Go back to the store you purchased the camera from. Explain the situation and the fact that the camera is only 2.5 years old and should be expected to last at least 5 years or more, especially from a reputable maker like Sony.

Ask them politely to speak with Sony on your behalf to consider covering the damage to the camera.

If they agree to look at it the service agent will need to inspect it. If the service agent thinks the damage was caused by impact damage you are out of luck. If it has simply worn out then they might repair it for free.

If the store you purchased it from refuse to contact Sony ask to speak to the manager and politely state that you really want to sort it out rather than have to go through the disputes tribunal.

If he refuses ask if you can have the name and contact number for the regional manager and tell him the same.

At the end of the day if the camera has not suffered impact damage then you certainly would have a case under the CGA in my opinion.

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Reply # 190171 17-Jan-2009 13:28
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Is it an H2 or H5 by any chance? The problem that you have described is a well known design flaw on that model so you might be able to use that to support your case.

I would expect a camera to last more than a couple of years but it is a fair way through its useful life so you probably won't get an outright replacement but you deserve a subsidised repair job at the very least. Take it to the Disputes Tribunal if you really feel strongly about it, but you need to think seriously about whether it's worth the hassle of going down that path.

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  Reply # 190196 17-Jan-2009 16:56
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The other option is to go back to the store and see if they will discount a new model by the current secondhand sale price of the old camera. What kind of use has it had? a lot like mine or been sitting in a cupboard untill "the 2 family outings per year"

Remember most electronics this day and age are designed to be partially disposable and usually switches and connecting parts inside are not as robust as they may look from the outside (massive volume knobs on those boom blasters with the tiny little pcb mounted rotary encoders inside supportting the yanks and pulls - and side buttons on mobile phones with teensy tiny switches same with shutter buttons come to mind, I have shoved little screws in many in the past to replace the broken plastic posts under the buttons, I have a sony with exactly that issue in my junkbox, I should take a look.

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