ASB Payment - Payee account valid but not valid?

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tchart

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#300616 22-Sep-2022 10:55

Not a Trademe problem but I am trying to pay for something from a Trademe user. The account supplied enters fine in the ASB mobile app (has all the right digits) but when I press pay the app says this;

"Sorry, this transaction cannot be completed. This may be becuase tyhe payeee account number is invalid..."

The seller says the account number is correct.

Anybody had issues with ASB -> Westpac before? Ive never run into this before.

Thanks

PeterReader

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#2971582 22-Sep-2022 10:55

Hmmmm. Here we go.

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tchart

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#2971587 22-Sep-2022 10:58

Ok even weirder, just did the same via the web app and it worked. Hopefully the money hasnt disappeared into the ether.

TLDR - might be an issue with the iOS app?

Jiriteach

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#2971588 22-Sep-2022 10:58

Tried the website?

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Benjip

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#2971663 22-Sep-2022 12:02

Possibly an issue with the suffix? I know ASB only likes two digits for the suffix, whereas some other banks require three digits.

michaelmurfy

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#2971672 22-Sep-2022 12:15

It is likely the suffix. If the TM seller is with BNZ (02) or Westpac (03) you'll likely be given a 3 digit suffix like so: 02-1234-0123456-012

For ASB, you'll drop the leading zero from the suffix or if the account number is too long you'll drop the leading zero.

Account numbers are Bank-Branch-Account Number-Suffix just FYI. So 02 is the bank (BNZ), 1234 is the branch, 0123456 is the account number and 012 is the suffix.

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tchart

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#2971679 22-Sep-2022 12:29

Jiriteach:

Tried the website?

Benjip:

Possibly an issue with the suffix? I know ASB only likes two digits for the suffix, whereas some other banks require three digits.

ASB website did work and accepted the 2 digit suffix. Didnt think to try 3 digits on the app (but they were all zeros).