Contact a human at PBtech

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OneT

5 posts

Wannabe Geek

#302107 29-Oct-2022 10:57

high just wondering if anyone has a way to talk to an actual human at PBtech without driving to auckland (im in the Bay of islands)

i have an order that has been stuck in picking limbo for a week all seems instock on there website but i have no way of getting to a human or a response of any kind.

ive tried ringing multiple stores and emailing and there website contact forms.

never had this issue with pbtech before.

thanks for any advise

Nate001

677 posts

Ultimate Geek
+1 received by user: 465

#2989470 29-Oct-2022 11:41

Call the store! I had the same issue the other week and someone picked up right away and was very helpful.

OneT

5 posts

Wannabe Geek

#2989510 29-Oct-2022 14:07

yea i had called a couple of stores multiple times over the last 2 days and only got answering machines (Manukau and Henderson).

but since i posted this my package has been given to a courier lol so maybe they just had a staff xmas party for a week or something

gehenna

8667 posts

Uber Geek
+1 received by user: 3883

Moderator

Trusted

Lifetime subscriber

#2989513 29-Oct-2022 14:21

There is a contact box on the order detail page, if you comment there they reply pretty quick and have the order details immediately in front of them

OneT

5 posts

Wannabe Geek

#2989514 29-Oct-2022 14:29

yea as i said in my original post i tried that and the only response i got was that my order was in the picking stage no details on why it had been in the picking stage for 4 days. (which i took to be either an automated reply or a customer service copy paste reply and when i responded to it i got nothing back)

to be honest i would have been happy with a note saying they where super busy and to not expect my order by next week i didnt get any of that.

the issue is hopefully resolved now as its been shipped but its really soured my view of pbtech.

deadlyllama

1283 posts

Uber Geek
+1 received by user: 476

Trusted

#3001288 25-Nov-2022 13:02

(necro, for similar issue)

09 5269200 (listed with the companies office) got me a human in the callcentre, who put me through to the RMA department, who didn't answer and I was asked by an automated system to leave a message.

This for an item I returned for repair, "fault not found" said the form in the box, the website says "Replacement Item Issued," and they've returned the original item (a Nokia phone) to me...

gareth41

742 posts

Ultimate Geek
+1 received by user: 79

#3001341 25-Nov-2022 14:38

Most people at PBTech are Chinese and use WeChat - its the Chinese equivalent of WhatsApp. If you login to your account on the PB website you can usually find the names of sales reps there or whoever processed your order, add them to WeChat using their email firstname.lastname at pbtech.co.nz and then call them using the app.

Dyson

Shop now for Dyson appliances (affiliate link).

cesar79

4 posts

Wannabe Geek

#3001488 25-Nov-2022 18:48

I had a lost courier package with PB recently and they just didn't engage.

I phoned 07 958 7300 (the classic you are first in the queue then hang up after 30 minutes) repeatedly over multiple days, emailed them repeatedly and finally went in store. Even then they wouldn't refund and insisted I chase up with the courier company (Aramex) - which I already had , and acknowledged they had lost the parcel and I should deal with the supplier.

All up it took about a month - the only good service was when I went in store - they acknowledged the IVR on the 07 9587300 as a bit of a joke and apologized (didn't fix the issue but I appreciated the sympathy).

Agree with above - only "good" service is dealing with the store direct

Will never deal with PB tech online again