Strange credit card charges from Microsoft

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turtleattacks

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#302460 25-Nov-2022 09:03

Hi team,

I've been getting some strange credit card charges from Microsoft Microsoft*Subscription Msbill.Info Nz to the amount of $19.95.

Despite my card being replaced, the amount is still getting charged.

Has anyone experienced this?

We don't have any in the household apart from my partner's Microsoft 365 Business Standard which is sitting on her work credit card and it's to a different amount.

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mrdrifter

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#3001178 25-Nov-2022 09:17

You need to get the Bank to cancel the card BUT you also need to ensure they remove the recurring billing connection (VAU - Visa Account Updater Connection or equivalent if it's not visa). We had the same issue and it happened three times as the bank didn't break the connection, thankfully they replaced the cards each time at their cost.

mrdrifter

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#3001180 25-Nov-2022 09:20

This was my original post - https://www.geekzone.co.nz/forums.asp?forumid=191&topicid=298812 Thanks to @michaelmurfy, I managed to get it sorted.

turtleattacks

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#3001184 25-Nov-2022 09:31

What's their end game here? Do they sell these accounts online?

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freitasm

BDFL - Memuneh
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#3001207 25-Nov-2022 10:19

And you don't use any paid Microsoft service? Xbox Gold, Microsoft Office, Microsoft Office Family, OneDrive?

turtleattacks

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#3001215 25-Nov-2022 10:27

freitasm:

And you don't use any paid Microsoft service? Xbox Gold, Microsoft Office, Microsoft Office Family, OneDrive?

No Xbox, my partner uses Microsoft but it's a different amount and on her credit card.

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shk292

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#3001218 25-Nov-2022 10:32

I had exactly the same experience, including the bank failing to remove the recurring billing. It was linked to a French XBox account. No idea how my card details were obtained. Mrdrifter's post above is how to get it fixed