Contacting Playtech over refund

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networkn

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#302542 30-Nov-2022 16:27

I am feeling very grumpy after buying a machine from them which was faulty, sent back, repaired, fault, sent back, repaired, faulty, sent back, and then insisted on a credit.

They credited against our 'account' as a gift card which means I can't use it elsewhere. I have repeatedly contacted them via email (since no number on their website).

Does anyone know the direct contact for a manager so I can get this gift card refunded as a proper cash refund?

Cheers

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#3003801 30-Nov-2022 18:33

They d***** me around over a warranty issue, had nothing to do with them ever since.

Try asking for Paul, he is/was the manager and fairly good to deal with normally. Try them on 09 415 1020

XPD / Gavin

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#3003814 30-Nov-2022 18:58

xpd:

They d***** me around over a warranty issue, had nothing to do with them ever since.

Try asking for Paul, he is/was the manager and fairly good to deal with normally. Try them on 09 415 1020

As long as I can remember its been Rowan, with Alan taking over briefly then back to Rowan....

I've actually dealt with Paul in the past and he was quite helpful

networkn

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#3004100 1-Dec-2022 13:42

I've left a voice mail and sent an email to paul@ and hopefully will hear back.

Not only does it leave a bad taste in my mouth to have this situation but it makes me really nervous when a company stops issuing their number on their website.

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#3005721 4-Dec-2022 22:01

xpd:

They d***** me around over a warranty issue, had nothing to do with them ever since.

Try asking for Paul, he is/was the manager and fairly good to deal with normally. Try them on 09 415 1020

Knowing some people who got shafted by Paul, I'd say he's a terrible excuse for a human being. Between their crap RMA support and him being a dodgy scumbag I'm perpetually amazed they stay in business.

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networkn

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#3013117 22-Dec-2022 14:24

Emailed Paul. No response. Tried calling, basically all their options go to 'look at our website for answers'.

I am actually getting pretty mad over this.

I've just emailed every email address I can find for Playtech and copied Consumer NZ in.

I am reluctant to lodge a DT for this refund as that would cost money!

Why can't these people meet their legal obligations!?

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#3013119 22-Dec-2022 14:29

Cause they do not care about the legal obligations. Push it under the carpet and over time you will give up and go away

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networkn

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#3013123 22-Dec-2022 14:36

Linux: Cause they do not care about the legal obligations. Push it under the carpet and over time you will give up and go away

They picked the wrong guy to try that on :)

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#3013133 22-Dec-2022 14:53

networkn:

They picked the wrong guy to try that on :)

but

I am reluctant to lodge a DT for this refund as that would cost money!

its small money to lodge a claim

networkn

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#3013136 22-Dec-2022 15:04

Jase2985:

its small money to lodge a claim

$45 is 10% of the value, which I can't claim back from them when they find in my favour. It's not getting to DT because as soon as they see the paperwork, someone will refund is as they have no chance of winning a case like this.

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#3013143 22-Dec-2022 15:45

Might be worth filing just so you don't have to keep chasing them.

A business once annoyed me so much I registered a domain (businessname)reviews.co.nz and fully described my experiences, which in that case included photos of how poor the workmanship was. It was a franchise business. A couple of years later another franchisee called me to ask me to take it down, since it the second result on Google for the business name and it was affecting the business. I agreed, as the franchisee turned out to basically be a crook and didn't represent the business as a whole. I'm not saying you should do this... but sometimes you can be a bit creative.

networkn

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#3013147 22-Dec-2022 16:04

Well, that certainly got their attention, refund is being processed this week, and they copied consumer in the reply.

What a PITA to need to hammer away like this. I understand stuff happens, but no way should they ignore as much communication as they clearly have.

I'll be avoiding them like the plague moving forward.

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#3013220 22-Dec-2022 18:38

Was going to say, send me a copy of the letter, I'll go drop it off in person :D Prob got my picture on a blacklist tho... ;)

XPD / Gavin

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#3013223 22-Dec-2022 18:51

xpd:

Was going to say, send me a copy of the letter, I'll go drop it off in person :D Prob got my picture on a blacklist tho... ;)

To be honest my next email was going to be something along the lines of :

I've been having trouble getting you to get my refund sorted, would it be more convenient for you if I collect a cheque from you at x address (home address from companies office included) one evening this week?

I thought that may have been slightly over the line :)