Return Amazon.com.au UK used phone? (Pixel)

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TechnoGuy001

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#302871 30-Dec-2022 11:47

I'm debating whether to buy the Pixel 6 or 7, would like to try both and make a decision.

I've found both phones on Amazon AU for a pretty sweet price, both shipped and sold by "Amazon UK".

Anyone know if Amazon would be cool with me ordering both, opening both and returning one opened for a refund?

For the curious, these are the models I'd like to try.

https://www.amazon.com.au/Google-Pixel-Unlocked-Android-Smartphone/dp/B0BDK63RF3 (Pixel 7 ~$985 NZD landed)

https://www.amazon.com.au/Google-Factory-Unlocked-Smartphone-Seafoam/dp/B09G76DGFY (Pixel 6 ~$715 NZD landed)

I don't live in a city that has any local stores with a Pixel on display.

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#3015281 30-Dec-2022 12:00

Quick glance (and translation) of the reviews for the Pixel6, one person mentioned this

Return with partial refund
Reviewed in Italy on 11 March 2022
The phone came with a problem with the mobile network! Of course, I made the return and I only got a partial refund because “the phone is used”! If you buy on Amazon because if you don't want to return the smartphone, forget it!

So this combined with return shipping fees could leave you quite a bit out of pocket.

If you can't laugh at yourself then you probably shouldn't laugh at others.

TechnoGuy001

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#3015282 30-Dec-2022 12:05

Hmm, yeah. I never know how much to believe Amazon reviewers, they do some crazy things, who knows what state they returned it in.

I've returned a few things to Amazon AU in the past, and they're generally been more then fair. But I've never ordered anything from the Amazon UK seller via AU, and I know opened phone returns can be a bit dicey at allot of stores.

SirHumphreyAppleby

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#3015283 30-Dec-2022 12:08

TechnoGuy001:

who knows what state they returned it in.

Open = used. I don't want someone else's returned goods, regardless of condition.

TechnoGuy001

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#3015284 30-Dec-2022 12:12

Haha, yeah, of course, but buying direct from say Apple or Samsung, they do let you open and use the phone for a week or 2 and still return it for a full refund, what they do with the returned phones, who knows, maybe clean them and resell as reverbs? idk, not my problem.

Amazon accepts lots of returns, but mobiles are kinda pricey, so can see the policy may be a bit more strict.

TechnoGuy001

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#3015287 30-Dec-2022 12:21

Hmm, sounds like it would be ok. I asked them if I could return the Pixel for a full refund and they (Amazon CS) said this.

Though, they don't say it would be a full refund, so guess still somewhat of a gamble.

timmmay

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#3015300 30-Dec-2022 14:27

That's a fairly unreasonable request. Returned goods aren't usually resold, they're destroyed or sold sight unseen by the palette, to companies who sell them second hand. So you doing this may result in a phone being binned at worst, or sold second hand at best.

Buy the Pixel 7.

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TechnoGuy001

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#3015305 30-Dec-2022 15:45

timmmay:

That's a fairly unreasonable request. Returned goods aren't usually resold, they're destroyed or sold sight unseen by the palette, to companies who sell them second hand. So you doing this may result in a phone being binned at worst, or sold second hand at best.

Buy the Pixel 7.

Yeah, you have a good point. Don't want to see the phone go to the trash after I've returned it.

Wish there was a relatively cheap way to test phones before you buy them, seems like bit of a stretch to expect consumers to go on trust, especially on the pricier phones.

I guess this issue is solved for most people buying popular models like a Samsung or Apple, from a local store where they can try it.

timmmay

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#3015308 30-Dec-2022 16:31

I guess if you want to see a phone before you buy it, buy one that is available in a local store. Samsung are decent, widely available, and compatible with nz networks.

quickymart

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#3015354 30-Dec-2022 16:54

timmmay: I guess if you want to see a phone before you buy it, buy one that is available in a local store. Samsung are decent, widely available, and compatible with nz networks.

Good idea, except...

TechnoGuy001: I don't live in a city that has any local stores with a Pixel on display.

timmmay

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#3015355 30-Dec-2022 16:59

No stores have Pixels on display. They're not sold in NZ. That's why I suggested if anyone wants to see a phone before they buy, which is quite reasonable, buy a Samsung which are generally on display in various stores in NZ.

eracode

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#3015425 30-Dec-2022 20:43

I don’t think it’s a reasonable idea to consciously order two phones from overseas knowing that you will only accept one and return the other for a refund after trying it. I couldn’t bring myself to do that because it sorta sounds inherently unfair. Just because you might be able to return one phone doesn’t mean you should.

Do your due diligence and research first, then commit to one or the other. Or forget those phones and buy one you can see and hold here before purchasing. Not having full market access to all products is one of the crosses we have to bear, living on remote, small islands at the bottom of the globe.

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TechnoGuy001

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#3015453 30-Dec-2022 23:50

Yeah, I'm beginning to see that. Will just have to make a best guess as to which to get from the reviews/videos around (which there are plenty fortunately).

Thanks for all the feedback guys, appreciate it.

KrazyKid

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#3015474 31-Dec-2022 08:48

Almost every phone in the past 5 years I have purchased (4 phones) I have had to get repaired under warrentry.

I purchased a Pixel phone from JB hifi on holiday in Melbourne I had to pay to post back to Australia.
That was a pain an took nearly 6 weeks with postage accross the tasman being slow.

As a result I now only buy from NZ. Warrenty returns are so much easier.

Mighty Ape here in NZ sell pixel phones and I know from experience their returns process is easy and they replace/refund your faulty phones.

Handle9

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#3016330 3-Jan-2023 04:52

eracode:
I don’t think it’s a reasonable idea to consciously order two phones from overseas knowing that you will only accept one and return the other for a refund after trying it. I couldn’t bring myself to do that because it sorta sounds inherently unfair. Just because you might be able to return one phone doesn’t mean you should.

Do your due diligence and research first, then commit to one or the other. Or forget those phones and buy one you can see and hold here before purchasing. Not having full market access to all products is one of the crosses we have to bear, living on remote, small islands at the bottom of the globe.

Easy returns are a core Amazon value proposition. OP isn’t doing anything nefarious- Amazon actively encourage it.

Handle9

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#3016331 3-Jan-2023 04:57

timmmay:
That's a fairly unreasonable request. Returned goods aren't usually resold, they're destroyed or sold sight unseen by the palette, to companies who sell them second hand. So you doing this may result in a phone being binned at worst, or sold second hand at best.

Buy the Pixel 7.

Amazon resell open box goods all the time. I’ve had a couple of things come this week that were open box, at a reasonable discount.

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