NZ Post Delivery Failure

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granada29

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#304199 13-Apr-2023 07:46

I ordered a small item from an eBay seller 10 days ago. Looking at the tracking info I see that the item has now been delivered - unfortunately it has NOT been delivered to the shipping address on the package.

The road I live in has several doppelgangers across Auckland - in Remuera, Northcote, Waiheke, Glenfield. NZ Post seem to have ignored the post code on the package and chosen a random suburb.

I filled in the non-delivery form at their tracking site but I am not holding my breath waiting for the package - I fear that is $20 down the drain.

timmmay

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#3062091 13-Apr-2023 08:02

Put in a claim with ebay.

granada29

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#3062098 13-Apr-2023 08:17

I have put in the claim to eBay, but as far as I can see it is out of their control and also not the responsibility of the seller, although I am not sure how much say the seller has in specifying the delivery company.

NZ Post are definitely the ones who have made the error.

Bee

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#3063182 13-Apr-2023 11:47

If you havent heard back from courier post within a day or two then it might pay to call them.

They should definitely attempt to retrieve the parcel and deliver correctly. Sometimes of course the person that recieves it may deny ever having it, so you might be able to claim from courier post or the ebay seller. Advise the ebay seller now and get them to chase as well if possible. or they might just send another one?

The contract with courier post is with the Seller so its their responsibilty until the item gets to you.

Doing your best is much more important than being the best.

granada29

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#3063272 13-Apr-2023 15:57

I have found out from NZ Post that the address label on the package did not include a suburb name, although it did contain the correct post-code for my area. NZ Post do NOT use the post-code to disambiguate street addresses, but just take a punt and choose a random suburb. Sigh. They said they will attempt to recover the package but that the chance of success is not good.

RunningMan

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#3063274 13-Apr-2023 16:05

How do they know what the address label says if they haven't recovered the package?

granada29

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#3063276 13-Apr-2023 16:09

RunningMan:

How do they know what the address label says if they haven't recovered the package?

I think they must scan every package at some stage. But that's just a guess.

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richms

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#3063292 13-Apr-2023 17:13

granada29:

I have found out from NZ Post that the address label on the package did not include a suburb name, although it did contain the correct post-code for my area. NZ Post do NOT use the post-code to disambiguate street addresses, but just take a punt and choose a random suburb. Sigh. They said they will attempt to recover the package but that the chance of success is not good.

Oh FFS why do they even have them if they're not going to use them then?

Richard rich.ms

RunningMan

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#3063301 13-Apr-2023 17:45

Seems very strange that they don't use their own post codes.

granada29

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#3067215 23-Apr-2023 09:16

All resolved now.

NZ Post were unable to retrieve the parcel from the address to which they had delivered it. Surprise Surprise.

ebay refunded my payment.

The loser is the company that sent the parcel and I hope they continue to pursue it through their delivery partners.

The only winner is the person who scored the package intended for me, at no cost to them.

freitasm

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#3067217 23-Apr-2023 09:30

Is it something that would be useful for them? Or something they could sell?

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granada29

68 posts

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#3067218 23-Apr-2023 09:39

That's hard to say. The item is a USB GPS receiver. If they know what that is they may find it useful. Resale value is minimal - cost me less than $20NZD