The 'NZ Customs Hold Area'

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rb99

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#309428 18-Oct-2023 12:03

I ordered two HDDs from Amazon US and they've got here but are now stuck on the above. I ordered them in one order, quantity two but were apparently sent separately. They probably add up to NZ$1000 plus. Could this be an over the limit thing, or just a delay. I did pay gst with Amazon, as is normal. I phoned Aramex separately about each parcel, one mentioned might be over the $1000 bit, one mentioned they might just be taking a bit of time to releasing them. Any thoughts - panic, relax, contact customs, don't be so impatient...

“The modern conservative is engaged in one of man's oldest exercises in moral philosophy; that is, the search for a superior moral justification for selfishness.” -John Kenneth Galbraith

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hotsupes

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#3148754 18-Oct-2023 12:09

I wouldn't worry yet, have you got a "customs client code" number already? If so, Aramex should be requesting that from you and helping process the order. Otherwise you may need to submit the form yourself to the customs team.

rb99

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#3148757 18-Oct-2023 12:19

Thanks. Yes, got a number already but no one has requested it. I think I've seen similar before with another parcel and after a bit of time it arrived with nothing said further. So yes I'm trying to relax (but failing...)

I think Aramex have the old overseas call centre now, so its difficult to understand what they say. Not that I'm criticising their multilingualism, which is more than I can manage, just the concept...

“The modern conservative is engaged in one of man's oldest exercises in moral philosophy; that is, the search for a superior moral justification for selfishness.” -John Kenneth Galbraith

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nztim

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#3148775 18-Oct-2023 12:50

When ordering off EBAY I give them my client code, nothing gets stopped as I pay GST and Duties on checkout with EBAY

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hotsupes

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#3148776 18-Oct-2023 12:53

Aramex's tracking system is a bit unreliable IMO, I've seen stuff sitting in that "customs clearance" status for days, only to have it suddenly show up. Hope it shows up soon!

Qazzy03

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#3148782 18-Oct-2023 13:06

Had this happen with my steam deck and a 4k monitor from Aussie.

They held the steam deck until the next Monday just because that was their process. Seem to hold items until then. Had already paid gst and import charges via Youshop.

4k monitor took a lot longer because of water damage and they had the packages drying out it seems.

Basically it's a waiting game, should be sweet as.

rb99

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#3148793 18-Oct-2023 13:28

Thanks everyone. Yes, am hoping patience pays off. Mainly bit concerned as, as mentioned, if they connected the two parcels together, they might be thinking I'm deliberately splitting up an order to avoid tax, though I can do screenshots to show I didn't.

Anyway, been waiting for movies from Rarewaves since 4th August, so this is nothing (the movies are somewhat cheaper though...)

“The modern conservative is engaged in one of man's oldest exercises in moral philosophy; that is, the search for a superior moral justification for selfishness.” -John Kenneth Galbraith

rb99