BPme app - down?

Forums › Off topic › BPme app - down?

jamesrt

1668 posts

Uber Geek
+1 received by user: 946

ID Verified

Trusted

Lifetime subscriber

#310744 18-Nov-2023 15:49

Has anyone else noticed that the BPme app (Android) seems to have stopped working today? Just sits on a spinning wheel and eventually gets a "Cannot Connect to Server" message.

Both my phone and my wife's; on mobile data (clearly, we're in a car at a service station!); two different telco's (2Degrees for me; and either Skinny or Voda - wife has dual sim and I'm not sure which one the data connection was on!)

DjShadow

4222 posts

Uber Geek
+1 received by user: 1322

ID Verified

Trusted

Subscriber

#3160861 18-Nov-2023 15:52

iOS version of it is working fine over One.NZ

jackyleunght2002

406 posts

Ultimate Geek
+1 received by user: 26

#3160862 18-Nov-2023 15:58

Hi
I was experience this issue at the beginning of the week

You just need uninstall app and install again, and then it should working again

Mobile network: one nz

Hope that helps
Jacky

MattEast

277 posts

Ultimate Geek
+1 received by user: 95

Trusted

#3160866 18-Nov-2023 16:15

jamesrt:

Has anyone else noticed that the BPme app (Android) seems to have stopped working today? Just sits on a spinning wheel and eventually gets a "Cannot Connect to Server" message.

Both my phone and my wife's; on mobile data (clearly, we're in a car at a service station!); two different telco's (2Degrees for me; and either Skinny or Voda - wife has dual sim and I'm not sure which one the data connection was on!)

I wonder if it has anything to do with this update to their privacy statement?

http://m.digitalcomms.bp.co.nz/nl/jsp/m.jsp?c=%40DOL6KoN5TOjejiSCp%2FzxCtHnexXkTAnyWdZT2JX5Tn4%3D

Matt East

kiwiharry

1064 posts

Uber Geek
+1 received by user: 476

ID Verified

Subscriber

#3160872 18-Nov-2023 17:14

I noticed the same issue about a week ago. Was going to leave a review on the Google Play Store, but saw multiple other users also experiencing the same issue from about November 8th.

Uninstall and reinstall definitely fixes the issue.

If you can't laugh at yourself then you probably shouldn't laugh at others.

stick

357 posts

Ultimate Geek
+1 received by user: 113

#3160877 18-Nov-2023 17:41

Yeah or you can 'clear data' in settings to save time and internet usage ;)

jamesrt

1668 posts

Uber Geek
+1 received by user: 946

ID Verified

Trusted

Lifetime subscriber

#3160964 18-Nov-2023 19:08

Thanks all; cleared data and that got it working again.

Lego

Shop now for Lego sets and other gifts (affiliate link).

geoffwnz

1722 posts

Uber Geek
+1 received by user: 1580

ID Verified

#3162572 22-Nov-2023 19:16

Once again, Geekzone to the rescue.

Just tried to fill my vehicle pre-trip and the app refused to work, in store staff just said that it hadn't been working for a few days and offered no suggestions.

Googled once I got home, found this, cleared data, re-logged in and it seems to be all back up again.

Thanks team. :-)

MotorDrive Rallying

Goosey

3016 posts

Uber Geek
+1 received by user: 871

Subscriber

#3162624 23-Nov-2023 06:39

Yeh, BP could have done a better job at telling its users to simply delete the app and reinstall it.

(BP sent out the email to its users to say the T&Cs have changed).

better yet, they should have forced logged out everyone from the app and made everyone log in again….

RunningMan

9189 posts

Uber Geek
+1 received by user: 4842

#3162644 23-Nov-2023 07:44

Goosey:

better yet, they should have forced logged out everyone from the app and made everyone log in again….

Now that's a great way to really annoy and lose customers. Nothing like trying to remember login details they created 3 years ago and haven't used since.

geoffwnz

1722 posts

Uber Geek
+1 received by user: 1580

ID Verified

#3162658 23-Nov-2023 08:16

RunningMan:

Goosey:

better yet, they should have forced logged out everyone from the app and made everyone log in again….

Now that's a great way to really annoy and lose customers. Nothing like trying to remember login details they created 3 years ago and haven't used since.

The alternative in this case was having the app be unresponsive with no apparent or suggested solution. So what's your preferred manner of being inconvenienced?

MotorDrive Rallying