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jamesrt

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#310744 18-Nov-2023 15:49
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Has anyone else noticed that the BPme app (Android) seems to have stopped working today?  Just sits on a spinning wheel and eventually gets a "Cannot Connect to Server" message.

 

Both my phone and my wife's; on mobile data (clearly, we're in a car at a service station!); two different telco's (2Degrees for me; and either Skinny or Voda - wife has dual sim and I'm not sure which one the data connection was on!)

 

 


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DjShadow
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  #3160861 18-Nov-2023 15:52
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iOS version of it is working fine over One.NZ


 
 
 

Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).
jackyleunght2002
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  #3160862 18-Nov-2023 15:58
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Hi
I was experience this issue at the beginning of the week

You just need uninstall app and install again, and then it should working again

Mobile network: one nz

Hope that helps
Jacky

MattEast
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  #3160866 18-Nov-2023 16:15
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jamesrt:

 

Has anyone else noticed that the BPme app (Android) seems to have stopped working today?  Just sits on a spinning wheel and eventually gets a "Cannot Connect to Server" message.

 

Both my phone and my wife's; on mobile data (clearly, we're in a car at a service station!); two different telco's (2Degrees for me; and either Skinny or Voda - wife has dual sim and I'm not sure which one the data connection was on!)

 

 

 

 

I wonder if it has anything to do with this update to their privacy statement?

 

http://m.digitalcomms.bp.co.nz/nl/jsp/m.jsp?c=%40DOL6KoN5TOjejiSCp%2FzxCtHnexXkTAnyWdZT2JX5Tn4%3D





Matt East

 

 




kiwiharry
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  #3160872 18-Nov-2023 17:14
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I noticed the same issue about a week ago. Was going to leave a review on the Google Play Store, but saw multiple other users also experiencing the same issue from about November 8th.

Uninstall and reinstall definitely fixes the issue.




If you can't laugh at yourself then you probably shouldn't laugh at others.


stick
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  #3160877 18-Nov-2023 17:41
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Yeah or you can 'clear data' in settings to save time and internet usage ;)


jamesrt

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  #3160964 18-Nov-2023 19:08
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Thanks all; cleared data and that got it working again.

 

 


geoffwnz
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  #3162572 22-Nov-2023 19:16
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Once again, Geekzone to the rescue.

 

Just tried to fill my vehicle pre-trip and the app refused to work, in store staff just said that it hadn't been working for a few days and offered no suggestions.

 

Googled once I got home, found this, cleared data, re-logged in and it seems to be all back up again.

 

Thanks team.  :-)







Goosey
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  #3162624 23-Nov-2023 06:39
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Yeh, BP could have done a better job at telling its users to simply delete the app and reinstall it.

 

(BP sent out the email to its users to say the T&Cs have changed).

 

 

 

better yet, they should have forced logged out everyone from the app and made everyone log in again….

 

 

 

 


RunningMan
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  #3162644 23-Nov-2023 07:44
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Goosey:

 

better yet, they should have forced logged out everyone from the app and made everyone log in again….

 

 

Now that's a great way to really annoy and lose customers. Nothing like trying to remember login details they created 3 years ago and haven't used since.


geoffwnz
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  #3162658 23-Nov-2023 08:16
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RunningMan:

 

Goosey:

 

better yet, they should have forced logged out everyone from the app and made everyone log in again….

 

 

Now that's a great way to really annoy and lose customers. Nothing like trying to remember login details they created 3 years ago and haven't used since.

 

 

The alternative in this case was having the app be unresponsive with no apparent or suggested solution.  So what's your preferred manner of being inconvenienced?

 

 





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