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sir1963

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#311702 8-Feb-2024 09:39
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Both items bought on the same day.

 

Why are we paying for "track and Trace" here in NZ when it clearly does NOT do that.

 

This is the latest update on Feb 8th 9:30am

 

 

 

 

 

 

 

 

 

<edit: added time stamp to post>


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heavenlywild
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  #3192269 8-Feb-2024 10:02
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What more do you want to see?

 

I don't get what your issue is. 





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sir1963

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  #3192282 8-Feb-2024 10:10
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heavenlywild:

 

What more do you want to see?

 

I don't get what your issue is. 

 

 

 

 

Sorry...how many days has it been "Picked up by local courier" In Tauranga ?

 

Where is the track and trace since then, and if that is a valid track and trace the service is garbage.


heavenlywild
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  #3192287 8-Feb-2024 10:15
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There's no updated tracking because your stuff hasn't gone anywhere.

 

It's about service not tracking. 





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  #3192306 8-Feb-2024 10:39
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heavenlywild:

 

There's no updated tracking because your stuff hasn't gone anywhere.

 

It's about service not tracking. 

 

 

should have at least been scanned into the depot once the driver got back


Andib
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  #3192309 8-Feb-2024 10:40
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DHL Express costs a lot more than NZ Courier / Post Haste





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heavenlywild
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  #3192314 8-Feb-2024 10:49
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Jase2985:

 

heavenlywild:

 

There's no updated tracking because your stuff hasn't gone anywhere.

 

It's about service not tracking. 

 

 

should have at least been scanned into the depot once the driver got back

 

 

Likely it hasn't gone back or gone back to depot without a scan. It's a service issue not a tracking issue.





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sir1963

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  #3192317 8-Feb-2024 10:55
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heavenlywild:

 

There's no updated tracking because your stuff hasn't gone anywhere.

 

It's about service not tracking. 

 

 

 

 

Well the stuff I ordered from Australia is being delivered around 2pm today according to the notification I got from DHL.

 

So from them I got Track and Trace AND damned good service.

 

And this is not a one off, I regularly get stuff from Australia far faster than I can get stuff from NZ (and its cheaper from Aussie too!)




heavenlywild
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  #3192320 8-Feb-2024 10:57
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We know, this is not news. DHL is faster. Buying stuff from Oz is cheaper.

 

Anyway enjoy your purchases.





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sir1963

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  #3192321 8-Feb-2024 10:59
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Andib:

 

DHL Express costs a lot more than NZ Courier / Post Haste

 

 

 

 

When I buy more than $60 from Element 14 the shipping is free, even when they have to ship it from the UK.

 

Quite honestly it's worth the extra you pay from RS/Element14/Mouser/Digikey/etc because you get quality, good shipping, etc etc etc as well as a far better selection of products. Combine that with the not having to waste time tracking down alternative sources it works out cheaper when you include time.


  #3192324 8-Feb-2024 11:00
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heavenlywild:

 

Likely it hasn't gone back or gone back to depot without a scan. It's a service issue not a tracking issue.

 

 

The date on it is the 5th of Feb, it would have gone back to the depot since them.

 

gets picked up, gets scanned, arrives depot, gets scanned, gets put in shipping crate for xyz, gets scanned, gets loaded on the truck gets scanned, gets offloaded, gets scanned, gets removed from crate, gets scanned, gets put in delivery vehicle, gets scanned, gets delivered, gets scanned. its not a difficult or time consuming process, and it allows the operator to know what's in each vehicle along with the volume and weight.

 

It is a tracking issue, they have barcodes on items, it's track and trace service, you should be able to track the item. If you can't then they shouldn't be selling it as that.


dfnt
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  #3192363 8-Feb-2024 11:56
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The post haste/nz couriers/castle parcels tracking is near enough useless

 

 

Generally only get 3 scan events: Picked up, on board for delivery, delivered

 

 

There's no in between tracking events about when it arrives at depots

Goosey
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  #3192754 9-Feb-2024 07:02
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It was,picked up Monday, Tuesday was a holiday.

 

what’s the service level?  
If overnight then I would have expected delivery Wednesday and if economy then delivery is what….3-5 working days target?

 

 

 

what was the service level indicated on the website of the place you purchased from?

 

 


sir1963

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  #3192763 9-Feb-2024 07:22
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Goosey:

 

It was,picked up Monday, Tuesday was a holiday.

 

what’s the service level?  
If overnight then I would have expected delivery Wednesday and if economy then delivery is what….3-5 working days target?

 

 

 

what was the service level indicated on the website of the place you purchased from?

 

 

 

 

Service level is 100% irrelevant .

 

It's "track and trace", if it takes 1 day or 10 days its should STILL be tracked and traced as it goes through each part of its network. If that part of the system is non functional it is then no different from NZ parcel post.

 

 


neb

neb
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  #3193004 9-Feb-2024 19:46
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sir1963:

When I buy more than $60 from Element 14 the shipping is free, even when they have to ship it from the UK.

 

Quite honestly it's worth the extra you pay from RS/Element14/Mouser/Digikey/etc because you get quality, good shipping, etc etc etc as well as a far better selection of products. Combine that with the not having to waste time tracking down alternative sources it works out cheaper when you include time.

 

 

Yup. Ordered something from Digikey on Sunday, picked up Monday, delivered Thursday, with detailed tracking and updates every step of the way. Heck, I can't get something from Wellington to here in that time, and when I do the only tracking updates are "Picked up" (which doesn't mean picked up, it means label created), and "On board for delivery", with the rest missing in action.

neb

neb
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  #3193006 9-Feb-2024 19:49
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Jase2985:

It is a tracking issue, they have barcodes on items, it's track and trace service, you should be able to track the item. If you can't then they shouldn't be selling it as that.

 

 

It's really just a submission and delivery confirmation service, there's no tracking present in it. So it's more like 1950s registered mail than any kind of actual tracking.

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