CGA vs Warranty - Air Fryer purchased September 2023 is dead

Forums › Off topic › CGA vs Warranty - Air Fryer purchased September 2023 is dead

johno1234

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#317993 4-Dec-2024 17:11

Switched on our Nutribullet XXL Airfryer and it got half way through its programme and died. Now not a peep or LED to be heard or seen.

So I look it up - 15 months old and the Briscoes product website says the warranty is 12 months.

Is that reasonable and if I ask under CGA should they repair or replace it?

[is this the best forum to ask this question?]

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#3315955 4-Dec-2024 17:18

Yes it's entirely reasonable.

An appliance should be reasonably durable. It is simply not reasonable that a $400 air fryer should last 15 months.

Just be polite but firm and say you would like it remedied under the CGA.

mattwnz

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#3316023 5-Dec-2024 00:49

Just take it into the store and I am sure you will be fine. But you may need to mention the CGA if they say it only has a 12 month warranty, although hope they don't need you to mention it.

Bung

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#3316025 5-Dec-2024 06:46

Handle9:
Yes it's entirely reasonable.

An appliance should be reasonably durable. It is simply not reasonable that a $400 air fryer should last 15 months.

Price depends on model and shop. Single drawer can be had for as low as $128.

sidefx

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#3316072 5-Dec-2024 06:53

Bung: Price depends on model and shop. Single drawer can be had for as low as $128.

But I would think pretty much any appliance should last longer then 15 months. Even if price were a factor I'd also go by RRP not sale prices

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Handle9

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#3316073 5-Dec-2024 07:05

sidefx:
Bung: Price depends on model and shop. Single drawer can be had for as low as $128.

But I would think pretty much any appliance should last longer then 15 months. Even if price were a factor I'd also go by RRP not sale prices

Price is a factor as it's reasonable that more expensive appliances should be more durable than a cheap appliance. Sale prices aren't useful as they aren't always available.

Regardless I'd be going for it, 15 months is kind of ridiculous and why legislation like the CGA exists.

Bung

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#3316074 5-Dec-2024 07:06

I agree just pointing out that even if OP paid a higher price it wouldn't cost the shop that to replace today.

cddt

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#3316081 5-Dec-2024 07:58

Whether a price is expensive for the item is subjective. If a retailer doesn't think an appliance will last longer than 12 months, they shouldn't sell it, hence the CGA.

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johno1234

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#3316088 5-Dec-2024 08:40

Thanks everybody.

Update: despite the website stating that tickets take up to 5 business days to reply I got a reply from Briscoes the very next day, and to their credit they simply said bring it in and we’ll have a look at it.

Update 2: after being left off for a few hours then plugged back in the device is now working again. So that’s a bit of a problem if it’s an intermittent fault that can’t be demonstrated. Has been used twice now without failing. I wonder if there’s a thermal or electrical connection fault.

If it has no fails today I may have to just ask them to note the fault resolved itself and close the ticket.

eracode

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#3316089 5-Dec-2024 08:52

johno1234: Thanks everybody.

Update: despite the website stating that tickets take up to 5 business days to reply I got a reply from Briscoes the very next day, and to their credit they simply said bring it in and we’ll have a look at it.

Update 2: after being left off for a few hours then plugged back in the device is now working again. So that’s a bit of a problem if it’s an intermittent fault that can’t be demonstrated. Has been used twice now without failing. I wonder if there’s a thermal or electrical connection fault.

If it has no fails today I may have to just ask them to note the fault resolved itself and close the ticket.

That sounds a good approach. However I would give it only one more chance - if it happens again I'd take it in to them. My guess is that you would have at least three years cover via CGA.

Sometimes I just sit and think. Other times I just sit.

johno1234

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#3318828 10-Dec-2024 16:45

Update #2:

The air fryer stopped again so took it back to the store. The manager tapped away on a terminal for a couple of minutes then grabbed a new one.

But there's more. They are on sale at a cheaper price than on the sale I purchased the original one on, so they refunded the $40 difference on top of the replacement.

Bravo Briscoes. Bravo.

lNomNoml

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#3318849 10-Dec-2024 19:18

johno1234:

Update #2:

The air fryer stopped again so took it back to the store. The manager tapped away on a terminal for a couple of minutes then grabbed a new one.

But there's more. They are on sale at a cheaper price than on the sale I purchased the original one on, so they refunded the $40 difference on top of the replacement.

Bravo Briscoes. Bravo.

The question now is, does the new one have the same 1 year warranty or does it have no warranty?

johno1234

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#3318852 10-Dec-2024 19:41

It would be reasonable if it continued whatever the CGA deems to be fair cover.

Handle9

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#3318901 10-Dec-2024 19:59

lNomNoml:

johno1234:

Update #2:

The air fryer stopped again so took it back to the store. The manager tapped away on a terminal for a couple of minutes then grabbed a new one.

But there's more. They are on sale at a cheaper price than on the sale I purchased the original one on, so they refunded the $40 difference on top of the replacement.

Bravo Briscoes. Bravo.

The question now is, does the new one have the same 1 year warranty or does it have no warranty?

The replacement is covered by the original cga coverage. It's not an endlessly restarting loop.

Handle9

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#3318902 10-Dec-2024 20:00

johno1234:

Update #2:

The air fryer stopped again so took it back to the store. The manager tapped away on a terminal for a couple of minutes then grabbed a new one.

But there's more. They are on sale at a cheaper price than on the sale I purchased the original one on, so they refunded the $40 difference on top of the replacement.

Bravo Briscoes. Bravo.

Great result. It's nice seeing a retailer who just does the right thing.

rscole86

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#3318905 10-Dec-2024 20:19

Handle9:
lNomNoml:

johno1234:

Update #2:

The air fryer stopped again so took it back to the store. The manager tapped away on a terminal for a couple of minutes then grabbed a new one.

But there's more. They are on sale at a cheaper price than on the sale I purchased the original one on, so they refunded the $40 difference on top of the replacement.

Bravo Briscoes. Bravo.

The question now is, does the new one have the same 1 year warranty or does it have no warranty?

The replacement is covered by the original cga coverage. It's not an endlessly restarting loop.

While I don't disagree with the sentiment, what does the receipt show?

If it was replaced under warranty, you wouldn't normally get a receipt showing a refund and new purchase. Certainly wouldn't expect a refund of the difference just because it's on sale a year later.

Does the receipt state it's a warranty replacement?

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